Credit Operations Change Project Manager

3 days ago

Singapore JPMC Candidate Experience page Full time $120,000 - $240,000 per year

Are you a strong team player looking for an opportunity to further expand your exposure with one of the world's most innovative banks?  We are looking for a highly motivated individual to support our Private Banking business where we serve the complex wealth management needs of our ultra-high net worth clients across the world.

As a Credit Operations Change Project Manager within the Asia Credit Operations team, you will drive transformation initiatives for the Asia Private Bank, ensuring alignment with global processes. You will implement strategic technology programs, advance automation through low-code solutions and AI/ML, and enhance operational processes. You will collaborate across multiple business functions, managing a diverse portfolio of change and project initiatives.

Job Responsibilities
  • Lead, manage, and deliver high-impact global projects by applying effective project management methodologies and maintaining clear delivery roadmaps and project plans, with strong financial and risk oversight.
  • Drive progress and improvements according to established plans, proactively identifying challenges and mitigating potential cost or time overruns.
  • Partner with stakeholders from various functional areas including Legal, Technology, Middle Office, and Business Management, to define, document, and deliver business requirements.
  • Champion continuous improvement by refining the team's approach to change management, sharing scalable best practices, and focusing on process efficiency.
  • Establish clear roles and responsibilities within the team, ensuring successful project delivery and thorough documentation.
  • Support product owners with strategy and priorities, providing guidance and expertise.
  • Facilitate process re-engineering sessions within the Credit Operations team to boost efficiency.
  • Support and implement low-code automation and AI/ML initiatives to advance the Credit Operations agenda.
  • Mentor and coach junior team mates to develop relevant skillsets and foster professional growth within the team.

Required qualifications, capabilities, and skills
  • Bachelor's degree or equivalent.
  • At least 7 years of experience in the banking and financial services industry.
  • Proven expertise in change management and a solid understanding of project management methodologies.
  • Strong communication skills, with the ability to influence and present to senior executives.
  • Demonstrated team player with a positive attitude, commitment, and the ability to deliver results in a dynamic environment.
  • Skilled at identifying critical business, technology, and regulatory requirements, as well as potential gaps in complex, interconnected processes.


Preferred qualifications, capabilities, and skills
  • Experience within High-Net-Worth Management. 
  • Experience in business analysis to drive operational change and system development.
  • Agile or PMP certification.
  • Consulting mindset with the ability to support comprehensive, data-driven strategic initiatives from concept to execution.

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