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Care Coordinator
2 weeks ago
In this role, you will deliver comprehensive, client-centred care coordination that ensures each individual receives the highest quality support tailored to their unique needs. You will be coordinating and overseeing seamless discharge planning, closely monitoring and evaluating client progress, and providing essential education and guidance to clients and their families about the Home Care Services available.
Our goal is to empower clients and their families to feel confident and well-informed, enhancing their experience and continuity of care at home.
You will need to
- Work closely with internal stakeholders to ensure the smooth delivery of services
- Manage inquiries on NTUC Health services and coordinate requested services
- Assess customer needs using screening tools and recommend suitable NTUC Health service packages
- Collaborate with NTUC Health divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action points
- Conduct regular home visits and telephone follow-ups to engage with clients
- Collaborate with social and health partners to recommend appropriate care programs
- Counsel and educate caregivers on providing effective care, support, and available financial assistance
- Work closely with the Operations and Nurse Manager on client discharge from services
- Participate in regular program development and evaluation to improve service offerings
- Lead or participate in initiatives aimed at driving revenue growth and increasing service utilisation
Qualifications
- Diploma or Advanced Diploma in healthcare-related disciplines
- Minimum 3 years experience in community healthcare settings in Singapore
You should
- Thrive in a collaborative and dynamic environment
- Have strong communication and stakeholder management skills
- Passion in community services and service-oriented
- Be proficient in Google Suite Applications
Other Information
This is in partnership with the Employment and Employability Institute Pte Ltd ('e2i'). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to NTUC Health's PDPA and e2i's PDPA.
