AVP - Client Onboarding Facilitation Group
1 week ago
- Provide (1) clear guidance on documentation requirement and (2) support to customers for query resolution throughout the onboarding process.
- Centralize onboarding activities and improve coordination among stakeholders.
Job Responsiblities
Strategic Leadership & Oversight
- Support onboarding strategy and execution for corporate clients across Asia-Pacific.
- Maintain visibility on onboarding pipeline and ensure timely activation of services.
Client Engagement & Handholding
Serve as a client-facing point throughout the onboarding journey.
Ensure client readiness through documentation guidance and training coordination.
Cross-Functional Coordination
- Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology.
Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks.
Participate in onboarding forums and escalate bottlenecks as needed.
Regulatory Compliance & Risk Governance
- Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations.
- Ensure internal controls, quality assurance, and issue remediation frameworks are in place.
Process Optimization & Transformation
- Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.
Support dashboard reporting and SLA/KPI tracking.
Participate & contribute to key strategic projects that will transform Customer journey.
Job Requirements
- 3-5 years of experience in banking or client service roles.
- Basic understanding of onboarding and KYC processes.
- Strong organizational and communication skills.
- Proficiency in Microsoft Office tools.
- Client-Centric Mindset, ensuring client needs are addressed proactively.
- Coordination & Communication skills to manage internal and external stakeholders effectively.
- Execution Excellence to maintain rigor in documentation and tracking.
- Contribute to process improvement, Identifying and supporting enhancements in onboarding
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