AVP - Client Onboarding Facilitation Group

3 days ago

Singapore Sumitomo Group Full time $90,000 - $120,000 per year
  • Provide (1) clear guidance on documentation requirement and (2) support to customers for query resolution throughout the onboarding process.
  • Centralize onboarding activities and improve coordination among stakeholders.

Job Responsiblities

Strategic Leadership & Oversight

  • Support onboarding strategy and execution for corporate clients across Asia-Pacific.
  • Maintain visibility on onboarding pipeline and ensure timely activation of services.

Client Engagement & Handholding

  • Serve as a client-facing point throughout the onboarding journey.

  • Ensure client readiness through documentation guidance and training coordination.

Cross-Functional Coordination

  • Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology.

  • Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks.

  • Participate in onboarding forums and escalate bottlenecks as needed.

Regulatory Compliance & Risk Governance

  • Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations.
  • Ensure internal controls, quality assurance, and issue remediation frameworks are in place.

Process Optimization & Transformation

  • Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.

  • Support dashboard reporting and SLA/KPI tracking.

  • Participate & contribute to key strategic projects that will transform Customer journey.

Job Requirements

  • 3-5 years of experience in banking or client service roles.
  • Basic understanding of onboarding and KYC processes.
  • Strong organizational and communication skills.
  • Proficiency in Microsoft Office tools.
  • Client-Centric Mindset, ensuring client needs are addressed proactively.
  • Coordination & Communication skills to manage internal and external stakeholders effectively.
  • Execution Excellence to maintain rigor in documentation and tracking.
  • Contribute to process improvement, Identifying and supporting enhancements in onboarding

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