
Operation Manager
5 days ago
Scope & Duties
- Support the HOD to achieve business objectives.
- Plan, organize, direct and schedule day to day operations based on sub department arrangement.
- Generate quotation for parts sales.
- Follow up with customer to close the order, and ensure purchase order is receive prior to delivery.
- Develop in depth knowledge of all products sold through Power Partners Group.
- Review and monitor RCA and incident report before sending out to client.
- Review and monitor operating results and develop plans to achieve desired outcomes.
- Provide leadership and direction to operational teams.
- Address employee (Service) issues or grievances and maintain high level of motivation in the department.
- Make plan and organize within sub department in all logistical matters.
- Participate in routine planned maintenance and adhoc works (IC replacement, Overhaul etc.).
- Provide 24x7 customer support through telephone and site attendance.
- Maintain a strong customer relationship by visiting client on a timely basis.
- Organize training for client or within CSS service team.
- Others tasks/project as assigned by management.
- Preparation of all adhoc works quotation and costing.
- Assist to provide MOS, RA, and other supporting documents require by customer prior commencement of work
Qualifications & Skills Requirement
Able to clearly communicate with service team and customer
Able to have excellent knowledge of our products
Able to report in timely manner
Proficient in MS office (Excel, Words, and PowerPoint)
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