Manager, Operations
4 days ago
As part of the operations team supporting lifelong learning and career development, you will play a key role in ensuring the seamless delivery of advisory services across various platforms and touchpoints. Your responsibilities will include overseeing the operational quality of service delivery, managing and analysing performance data, supporting manpower planning, and implementing process improvements to enhance efficiency and service standards.
You will also leverage insights from operational trends, service metrics, and stakeholder feedback to drive continuous improvements and uphold service excellence.
Our ideal candidate is someone with a strong background in operations management, data analysis, and stakeholder coordination—driven by a passion for service quality and process optimisation in the learning and development ecosystem.
Core Responsibilities
Operational Management
- Develop and manage manpower deployment schedules for advisory sessions across various channels: physical centres, virtual platforms, and outreach events.
- Proactively monitor staffing needs and adjust operational plans in response to changes in service demand.
- Coordinate with internal departments and external partners to ensure seamless service delivery and aligned expectations.
- Track and manage operational budgets, focusing on resource optimisation and compliance.
Performance Monitoring & Process Improvement
- Analyse operational and service performance data to derive insights for continuous improvement.
- Develop and refine Standard Operating Procedures (SOPs) to enhance workflow efficiency and service quality.
- Ensure service excellence by using trends, stakeholder feedback, and service metrics to drive process optimisation.
Stakeholder & Client Engagement
- Serve as a key liaison for stakeholder engagement, providing updates, resolving operational issues, and fostering collaborative partnerships.
- Manage and resolve CRM cases related to client upskilling queries and advisory needs.
- Oversee and respond to feedback from staff (e.g., Skills Ambassadors) to improve the advisory experience and address service challenges.
Event & Virtual Services Coordination
- Plan and manage Skills Advisory service deployments at events, ensuring adequate manpower and operational support.
- Coordinate virtual advisory assignments, ensuring effective scheduling and service continuity for online clients.
Requirements
- Diploma or Degree in Business Administration, Operations Management, or a related field.
- At least 3 - 4 years of relevant experience in operations, workforce planning, or project coordination.
- Strong organisational and time management skills, with the ability to manage multiple priorities under tight deadlines.
- Proficient in Microsoft Excel and other scheduling or workforce management tools.
- Excellent interpersonal and communication skills for effective stakeholder engagement and coordination.
- Analytical mindset with experience in budget tracking, reporting, and cost optimisation.
- Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
- Experience in developing or refining operational workflows and SOPs will be an added advantage.
- Familiarity with Customer Relationship Management (CRM) systems; experience in managing or maintaining CRM databases will be an advantage.
- May be required to work weekends.
Candidates who do not have the required qualification or relevant experience are welcome to apply.
Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
Please note that only shortlisted candidates will be notified.
-
Operations Manager
4 days ago
Paya Lebar East, Singapore Agape Connecting People Pte Ltd Full timeJob Description & Requirements:Responsible for day-to-day operations, training and management of teams to achieve targeted Service LevelsConducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and trainingEnsure that follow-up actions are in place to address any gaps in staff...
-
Senior Operations Manager
2 weeks ago
Paya Lebar, Singapore Pico Guards Pte Ltd Full time $90,000 - $120,000 per yearThe expanding PICO Guards Pte Ltd is looking for talents to join the firm in its journey. As one of the market leader, PICO Guards Pte Ltd strongly believes in its people being its bedrock for success. PICO Guards Pte Ltd employees will enjoy competitive wage remuneration scheme and high prospects for aspiring individuals which is based 100% on performance...
-
Operation Management Trainee
1 week ago
Paya Lebar, Singapore Leacov Singapore Pte Ltd Full time**Operation Management Trainee** **Company Profile** LEACOV Singapore Pte Ltd is a home-grown leading training and technology solution provider specializing in education technology, security & safety training. As the top recipient of ‘Enterprise 50’, “Overall Winner of the ASME-Lianhe Zaobao: Singapore Prestige Brand Awards” and “Overall Winner...
-
Manager (Benefits, HR Operations and Systems)
2 weeks ago
Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full timeYou will be part of the Human Resource Division that supports and enables our business divisions to achieve SSG’s organisation goals. You will be responsible for the following work: - Review and manage the HR policies, processes and operations related to benefits and claims (i.e. Leave, HR Claims, Medical and Dental, Local Transport, Overseas Travel and...
-
Principal Manager, Incentives Management
5 days ago
Paya Lebar, Singapore SSG SkillsFuture Singapore Agency Full time**[What the role is]** Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against...
-
Operation Executive
1 day ago
Paya Lebar, Singapore ACCESSTEC PTE. LTD. Full timeA CNC Production Operation Executive oversees and coordinates the daily operations of CNC machining, ensuring smooth production flow, quality standards, and efficient resource management. Their responsibilities include scheduling, troubleshooting, and collaborating with various teams to optimize workflow and enhance productivity. Here's a more detailed...
-
Digital Printing Operator
1 week ago
Paya Lebar, Singapore Accelerato Pte Ltd Full time $40,000 - $80,000 per yearJob Title: Digital Printing OperatorLocation: Ubi Techpark Print City is a dynamic print solutions provider in Singapore, offering high-quality digital printing services and creative finishing. We are expanding our team and looking for a skilled and responsible Digital Printing Operator to join us.Job Description:We are seeking a hands-on Digital Printing...
-
Engineering Operations Lead, Singapore
1 week ago
Paya Lebar, Singapore Jones Lang LaSalle Property Consultants Pte Ltd Full time $120,000 - $240,000 per yearWhat this job involves:This is a key role responsible for Engineering Operations in Singapore, to drive JLL's Critical Environment Management best practices across accounts in Singapore. Responsible for Engineering Operations, facility services and business continuity for Clients, i.e. responsible for technical service delivery, Client alignment, Vendor...
-
Marketing & Operations Executive
1 week ago
Paya Lebar, Singapore Nutrisyz Pte. Ltd. Full time $60,000 - $80,000 per yearWe are a dynamic company and looking for a Marketing & Operations Executive to join our growing teamIn this role you will be the engine behind our online presence, developing engaging campaigns and ensuring seamless operations across our digital storefronts. If you are eager to make a real impact in a fast-paced industry, we want to hear from you.Job...
-
Learning Operations Intern
2 weeks ago
Paya Lebar, East Region, Singapore Enible Full time $2,000 - $30,000 per yearLocation:Paya LebarType:Internship | 3 months and above | HybridStart Date:Dec 2025- Jan 2026Working Hours:9am - 5pmRenumeration:$ /monthCompany DescriptionENiBLE is a leadership and talent development organization in Singapore focused on propelling leadership talent to the next level. We equip, enable, and empower people and organizations to innovate and...