Solution Architect
1 week ago
Job description:
- Provides technical leadership and governance to the project.
- Define the technical resource pool and assigning Roles and responsibilities, assessing knowledge and expertise as the technical resources conduct their activities.
- Work with the Enterprise architecture to understand the architecture capability desired by the organization and established the detailed process and resources for delivering the architectural principles.
- Governs architecture change requests and does assess the category of the request (Simplify, Increment, Re-Architect), creating a governance log for the project team to review across the enterprise.
- Expertise in Software designing and architecting. Able to define functionality and asses best language to build for custom solutions.
- Experience in handling public cloud architecture such as GCP or Azure or AWS.
- Understand concepts of Cybersecurity and able to implement security solution in Application, network, and Operating Systems. Should have experience on about PCI-DSS, HIPAA, NIST, SOC2-type2 standards & process.
- Responsible for technical quality assurance, architecture Repository and reference libraries.
- Single Point of Contact (SPOC) for all technical subject matter experts (Avaya and Customer) under scope.
- Contribute to all architecture Domain discussions within the enterprise covering business & technical descriptions.
- Maintain a close working relationship with customer's Technical Lead and program stakeholders.
- Conduct workshop with customer to Come up with Dial plan, Workbook, Technical and Functional Design document.
Requirements
- Minimum 12 years experience in voice and contact center technologies
- Expert in Avaya Aura Components such as Communication Manager, Application Enablement Services, System Manager, Session Manager, Messaging, SAL, AADS and Integration with Aura / Third party Components. Expert in architecting Avaya Contact Center Solution such as Voice, , Chat. Messaging, Agent Assist, Google Dialog flow, Analytics, WEM etc
- Expert in Networking such as Subnetting, data switch Concepts such as VLAN etc
- Expert in Bandwidth Calculation for Voice, Signaling, data, v
Mware working principle Concepts such as KVM, Hyper-V, v
Center, ESXI, v
Motion, DRS etc.
5. Knowledge on working principle of Generative AI & AI Agent.
6. Bachelor's degree in Computer Science, Telecommunications, or related field.
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