Clinic Executive

24 hours ago

NorthEast Region, Singapore ETERN MEDICAL GROUP PTE LTD Full time $60,000 - $90,000 per year

Key Responsibilities:

  • Led a team of Clinic Nurses/Assistants to ensure consistency efficiency and operation readiness
  • Manage monthly rosters for Clinic staff and Doctors including sourcing for locums
  • Monitor team schedules to make sure it is sufficiently staffed, responsible for monitoring schedules to ensure sufficient manpower daily for unplanned leave
  • Ensure clinics are smooth-running, and provide excellent service for our patients through leadership by example.
  • Continuous updates of job knowledge, PDPA regulations and MOH guidelines and ensure new policies integrate with clinic practices and workflow.
  • Conducted work group meetings, wrote meeting minutes, and ensured compliance with clinic standards, consistency of protocols, and adherence to standards and service quality.
  • Promote a culture of collaboration and coordinate with HR Accounts, and other internal departments to optimise processes for efficiency.
  • Assist in implementing MOH's new initiatives and partner programmes
  • Manage employee relationships, conducting on-the-job training, employee performance appraisals, engagement and counselling, coaching and grievance management.
  • Manage patient's record in clinic management system including clean-up for duplicate codes, standardise procedures/services code and pricing
  • Ensure clinics' monthly revenue is healthy and kept within allocated budgets.
  • Perform complex billing and adjustments in clinic systems and insurance portals, audit transactions and ensure accurate records in compliance with the respective CHAS, HSG, CDMP and Medisave guidelines.
  • Manage clinic supplies inventory, oversee inventory ordering and stock taor, perform stock adjustments and maintenance of inventory budgets.
  • Respond to queries and provide timely feedback from the team, addressing and resolving issues where possible, and escalating unresolved matters professionally.
  • Stand in for counter duties when needed due to staff emergency leave.
  • Any other task assigned by her supervisor or Doctor.

Requirements

Able to work 5.5 day 44 hours including 1 night shift /1 weekend/PH

  • Min Diploma in relevant disciplines with a minimum 2 years of clinic operation or healthcare experience
  • Able to multi-task, work under pressure
  • Strong in directed self-driven work and able to work as a team player.
  • Proven ability to lead a team responsibly, work flexibly and accurately with changing priorities and deliver confidential and high-quality customer-focused service.
  • Experience in operations/administration in healthcare sector will be an advantage
  • Advanced knowledge in relevant Government and insurance schemes and subsidies.
  • Familiar with operating Clinic Management System.
  • Possess strong interpersonal, communication and problem-solving skills

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