Assistant Manager, Corporate Operations

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description:

Responsibilities

You will play a critical role in supporting the operational efficiency and strategic goals of the hospitality portfolio. This position is responsible for analyzing operational performance, identifying opportunities for improvement, and providing actionable insights to enhance profitability, guest satisfaction and overall operational excellence. In addition, this role will support Workplace Safety & Health (WSH) initiatives by leveraging data analysis and reporting to monitor safety metrics, identify trends, and highlight areas of risk or non-compliance. The insights derived will contribute to informed decision-making and the continuous improvement of WSH practices across the organisation.

• Identify trends, variances and opportunities for improvement in operational processes.
• Develop dashboards and visualizations to communicate performance metrics effectively.
• Evaluate the impact of initiatives, providing insights and adjustments as needed.
• Support special projects related to operational improvements, cost-saving initiatives and service enhancements.
• Conduct competitor analysis and market research to understand industry trends.
• Work closely with project team during the pre-opening phase of new properties.
• Assist with AEI projects, from ROI analysis, planning and design, to enhance property value and guest experience.
• Prepare and maintain WSH reports, dashboards, and presentation materials to support management reviews and staff training.
• Analyse and track safety performance data, generating monthly and quarterly reports that highlight key metrics, trends, and insights for Senior Management and the Board.
• Identify recurring risks from incidents and near-miss, providing recommendations to drive continuous improvement.
• Liaise with property-level staff to verify data accuracy, resolve discrepancies, and ensure consistent reporting across all properties.
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.

Requirements

• Diploma / Degree in hospitality, tourism management or business.
• Minimum 2 years of relevant experience.
• Business acumen and comfortable with analysis and synthesizing data.
• Strong knowledge of Microsoft office applications (Excel, PowerPoint) required.
• Skilled in crafting professional, visually compelling PowerPoint presentations that effectively communicate key messages and insights.
• Experience with hotel systems advantageous.
• Experience with performance analysis and reporting tools (Excel, Power BI, Tableau) advantageous.
• Familiar with Workplace Safety & Health framework and procedures or having attained any WSQ/bizSAFE certifications would be advantages.
• Able to clearly articulate ideas both orally and writing to various stakeholders.