Service Designer

*Job Description*

We're seeking a Service Designer to craft innovative, enterprise-wide platforms and services workflows that elevate our resort experience. This role requires a deep understanding of service design principles, operational acumen, and technical savvy to bridge the gap between digital interfaces and operational processes.

*Your Role*

As a Service Designer, you will be instrumental in driving service innovation that meets the evolving needs of our guests and employees. You will employ research-driven approaches to identify user-centric opportunities, facilitate cross-functional workshops, and lead discovery efforts to uncover opportunities for improvement, incorporating human-centred methods to solve end to end organization and experience challenges. Your expertise will ensure that our services are user-centred, efficient, and aligned with business objectives.

*Key Responsibilities

Service Architecture*

• Develop comprehensive service blueprints that capture the essence of our guest and employee experiences, identifying opportunities for improvement and innovation.
• Collaborate with operations and IT teams to design and implement service solutions that meet the needs of our users.

*Journey Orchestration*

• Design seamless, omnichannel workflows that delight our guests and employees, ensuring a consistent and exceptional experience across all touchpoints.
• Develop prototypes that test and refine our service concepts, iterating on feedback and insights to drive continuous improvement.

*Metrics and Evaluation*

• Establish service KPIs that measure success and drive improvement, tracking key metrics such as customer satisfaction, employee engagement, and business outcomes.
• Develop metrics that track user experience and business outcomes, using data and insights to inform design decisions and drive business value.

*Job Qualifications and Requirements*

• At least 2 years of experience in service design, UX, or a related field, with a proven track record of driving service innovation and improvement.
• Experience working in hospitality, retail, or a similar industry, with a deep understanding of the unique challenges and opportunities in these sectors.
• Proficiency in design software, wireframe and research tools, including Figma
• Solid portfolio showcasing service design expertise and impact, with examples of successful projects and initiatives.
• Familiarity with Design language systems, component libraries, UI/UX best practices, and CX fundamentals, with the ability to apply these concepts to drive design consistency and excellence.
• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders across the organization, including senior leaders, product teams, and technical teams.
• A team player but is also able to work independently
• Multi-tasking and time-management skills, with the ability to prioritise tasks

*Ideal Candidate*

• Passionate about user experience and service design, with a deep desire to create exceptional experiences that meet the needs of our guests and employees.
• Excellent analytical and problem-solving skills, with the ability to analyse complex problems and develop creative solutions.
• Adaptable and eager to learn and grow, with a desire to stay up to date with industry trends and best practices.
• Able to work effectively in a fast-paced environment, prioritizing tasks and managing projects simultaneously.

*What We Offer*

• A dynamic work environment that encourages creativity, innovation, and growth.
• Opportunities to work on high-impact projects that drive business value and improve the guest experience.
• A collaborative team who shares a passion for service design and user experience.

Liu Zhiling EA License No.: 02C3423 Personnel Registration No.: R

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit