Senior Director, Head of Fraud Risk Advisory Practice

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's client-facing advisory division, serving Visa's

clients (including bank, card issuers, fintechs, acquirers, merchants, and governments)

and solving their strategic problems linked to payments, money movement, cards,

customer experience, personalization, profitability, etc. Drawing on our expertise in

strategy consulting, payments, data analytics, marketing, operational and

macroeconomics, VCA drives high impact and tangible financial results for our clients. In

Asia Pacific (AP), VCA has 2 types of teams – (1) Geographically focused team – that serve

our clients within a geography and (2) MSC (Market Support Center) Practices team – who

build new topics / offerings within their Practice area, and partner with our geographically

focused teams to bring new advisory offerings to market.

This role is in MSC Practice Team to lead our fraud risk advisory practice for Asia Pacific.

What a Head of Fraud risk advisory practice will do at Visa:

We are looking for an individual who will set and execute the roadmap for future growth of

the Fraud risk advisory practice. This includes:

• Thought leadership: Track and articulate key thematic trends in Fraud risk (e.g., transaction fraud, scams, cyber risk, etc.), both internally within Visa and externally in industry forums. Establish credibility for Visa as an "advisor" to client stakeholders involved in fraud risk management
• Build solutions / playbooks: Define consulting / advisory solutions that allow financial institutions, enablers, merchants to solve strategy and execution related problems linked to fraud detection, fraud prevention / management, etc.
• Client selection: Partner with Visa teams (geographically focused VCA teams, account teams, product teams, etc.) to identify priority clients for go-to-market
• Go-to-market / business development: Partner with geographically focused VCA team to proactively pitch advisory solutions / playbooks to priority clients, and drive conversion of advisory projects to meet revenue targets for practice area
• Project delivery: Selectively oversee project delivery (esp. for first-to-market topics, high priority accounts, etc.) to influence execution quality and client outcomes
• Client outcomes: Actively track client outcomes from advisory projects, and package communication to share results both internally within Visa and externally with industry stakeholders
• Team building: Attract high-performing talent (from a variety of background – risk practitioners, consultants, etc.) to build MSC Practice team, and also influence hiring of risk management talent in geographically focused VCA team
• Build community of experts: Build & nurture relationships (internally and externally) to develop a community of risk experts within Asia Pacific and across other Visa regions to advance the thinking on this topic

Ideal candidate will have accumulated 2 key experiences – (1) Practitioner's knowledge of

managing payments related fraud (cards and non-card payments) in Asia Pacific and (2)

some background in consulting. Specific attributes we are looking for are:

• 15+ years of relevant experience in fraud risk within issuing banks, to cover the following:
  • Deep understanding of fraud risk landscape in Asia Pacific
  • Understanding of risk regulation, compliance and organizational implication
  • Expertise in fraud management (prevention, detection, response)
  • Understanding of risk analytical models (e.g. fraud prediction)
  • Ability to link fraud risk metrics to business / financial metrics
• Fraud risk experience with acquiring banks/fintech/merchants would be a plus
• Prior exposure to cyber risk / cybersecurity would be a plus
• Combination of regional / global experiences is strongly preferred
• Strong consulting toolkit is preferred: hypothesis-driven problem solving, written / verbal communication skills, analytics mindset
• Strong executive presence and track record of managing senior client relationships (with some pre-existing CRO relationships in Asia Pacific)
• Strong commercial acumen, with experience in working on business/value cases which prove ROI
• Superior ability to influence people and work across geographies
• Willingness to travel (30%+)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.