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Patient Service Officer
2 weeks ago
Job Description
- Prepare and clean the room, turn on the machines in the morning.
- Oversees proper functioning and cleanliness of equipment, printer and ensure regular quality assurance checks and maintenance of printers. Maintain records of maintenance performed.
- Register patient for their examinations in the HIS and enter the correct order for the examinations, ensure that the correct amount is collected from the patient for the payment of services.
- Attend to patient at the waiting area. Prepare patients for the relevant examinations and arrange the request forms in order according to the patients' appointment.
- Work with sonographers/radiographers to facilitate smooth flow of work.
- Handle patients' enquires as to the expected waiting time, during the examinations, facilities in TMC etc.
- Ensure VIPS are promptly attended and accorded seamless service
Job Requirement
- At least 1 years' experience in a customer service role
- Pleasant personality and service oriented
- Good interpersonal, communication and leadership skills
- Team player
