Guest Relations Supervisor/ Manager

3 days ago

Central Region, Singapore 1-Group (Singapore) Full time $40,000 - $80,000 per year

We are seeking a customer-oriented and motivated Guest Relations Supervisor/ Manager to join our operations team at The Alkaff Mansion. In this role, you will be a key point of contact for guests, delivering professional concierge services and ensuring an exceptional customer experience at every interaction.

Job Responsibilities

  • Welcome and assist walk-in guests, ensuring a warm and positive first impression.
  • Manage daily operations, including seating guests, attending to inquiries, and coordinating guest requests.
  • Oversee reservations and seating arrangements efficiently using key reservation systems, and handle inquiries via phone, email, or chat.
  • Provide information and support to guests, resolving complaints and special requests with professionalism and tact.
  • Build strong relationships with guests, ensuring a memorable experience with every interaction.
  • Collaborate closely with culinary and service teams to ensure smooth operations and seamless service delivery.
  • Communicate clearly and promptly, ensuring all guest interactions are professional and concise.
  • Assist with ad hoc duties, including supporting F&B service operations when needed.

Job Requirements

  • 3-5 years of relevant experience in call centre/ guest relations/ hospitality industry.
  • Proficient in Microsoft Office, especially Excel and PowerPoint.
  • Customer service oriented, results-driven, and a strong team player.
  • Excellent communication and interpersonal skills.
  • Able to thrive in a fast-paced environment.
  • Able to work weekends and public holidays as per shift schedule.

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