Customer Service Admin

3 hours ago

NorthEast Region, Singapore KitchenBox Pte Ltd Full time $19,200 - $31,200 per year

KitchenBox Pte Ltd is hiring a Full time Customer Service Admin role in Ang Mo Kio, Singapore. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Expected salary: $1,600 - $2,600 per month

Handling customer inquiries:

Answering phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.

Issue resolutions:

Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.

Customer data management:

Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.

Order processing and tracking:

Processing customer orders, monitoring order status, and communicating updates to customers.

Complaint management:

Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.

Performance monitoring:

Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.

Quality assurance:

Ensuring customer service interactions adhere to company standards and guidelines.

Collaboration with other departments:

Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.

  • Any other ad hoc duties.

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