
Customer Service Admin
1 day ago
KitchenBox Pte Ltd is hiring a Full time Customer Service Admin role in Ang Mo Kio, Singapore. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 2-3 years of relevant work experience required for this role
- Expected salary: $1,600 - $2,600 per month
Handling customer inquiries:
Answering phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.
Issue resolutions:
Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.
Customer data management:
Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.
Order processing and tracking:
Processing customer orders, monitoring order status, and communicating updates to customers.
Complaint management:
Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.
Performance monitoring:
Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.
Quality assurance:
Ensuring customer service interactions adhere to company standards and guidelines.
Collaboration with other departments:
Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.
- Any other ad hoc duties.
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