Customer Service Admin

3 hours ago

West Region, Singapore Aspress Shipping (S) Pte Ltd Full time $104,000 - $130,878 per year

Aspress Shipping (S) Pte Ltd is hiring a Full time Customer Service Admin role in Bukit Batok, Singapore. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon

CUSTOMER SERVICE OFFICER (FREIGHT FORWARDING) Job Highlights

  • Good

Working Environment

  • Career Progression Opportunities
  • 5 Days

Work Week Responsibilities

  • Attend to customer, agent enquiries & complaints
  • Carrier negotiation & booking
  • Check sailing schedule and cargo status
  • Arrange trucking and stuffing
  • Prepare shipping documents for export & import (FCL, LCL , Cross Trade, Air

Freight etc)

  • Assist in bill of lading (BL), certificates of origin (COO), cargo insurance,

PM4, SI, MSDS and other cargo acceptance documentation

  • Co-ordinate & monitor shipment with carriers and clients
  • Process custom clearance & permit if needed
  • Send pre alert shipping documents & invoice to customer
  • Liaise with accounts dept to make payment to carriers
  • Verify vendor invoices with job no.

to accounts dept for payment processing

  • Reporting of cargo issues
  • Support in all aspect of sales and operational activities
  • Assist in job closing and billing when required
  • General admin duties and other ad-hoc duties as assigned by the supervisor

Requirement

  • At least Nitec/Diploma in Logistics/Supply Chain Management/Shipping or

equivalent;

  • Good communication and interpersonal skills to develop strong working

relationships (both internal and external);

  • Good problem-solving skills and able to work under pressure;
  • Well-organized, willing to learn, able to work in fast pace environment;
  • Able to work independently or in a team-based environment;
  • Proficient in MS Office applications, Portnet, Customs Permit;
  • At least 1 year of relevant experience in the import/export freight forwarding

industry. Training is provided;

  • Bilingual in English, Mandarin to liaise with mandarin speaking associates;
  • Prior experience with freight/shipping customer service would be advantageous.
  • Full-Time permanent position

Company Overview We are a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies. We deliver all types of cargoes to just about any destination promptly and cost effectively.

Our philosophy is to provide personalised and high-quality freight services to our corporate and individual customers worldwide. Recognized for SME100 Awards as fast-moving, profitable, and trustworthy businesses within the Small and Medium Enterprise (SME) sector in Southeast Asia.

Additional Company Information Registration No E Industry: Transportation / Logistics / Shipping Benefits & Others: Medical claim, AWS, Regular hours: Mondays to Fridays 9-6pm, Business Attire, Others

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