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Technical Account Manager

2 weeks ago

Central Region, Singapore GLOBALTIX PTE LTD Full time $60,000 - $120,000 per year

Key Responsibilities:

  • Primary technical point of contact for clients, building trust and understanding their unique business needs and technical environment.
  • Help clients with product implementation, deployment, and ongoing optimization, ensuring that the technology aligns with the client's long-term objectives.
  • Identifies potential issues before they arise through regular check-ins and technical reviews. If a problem does occur, they take ownership and coordinate with internal engineering and support teams to resolve it quickly.
  • Serve as the "voice of the customer" internally, providing feedback to product and engineering teams to help shape future features and product roadmaps.
  • Skilled at explaining complex technical concepts to non-technical stakeholders and business requirements to technical teams, ensuring clear communication between all parties.

Skills:

  • Strong understanding of the products or services we offered
  • Communicate effectively with both highly technical engineers and non-technical business leaders. This includes written communication, presentations, and active listening.
  • Ability to analyze complex situations, diagnose technical issues, and think on your feet is crucial.
  • Build and nurture long-term relationships, understand customer pain points, and align solutions with their business goals.
  • Managing multiple client projects, coordinating timelines, and ensuring deliverables meet expectations is a key part of the role.
  • 2+ years of experience in account management, project management, or business analysis (preferably in a tech or service-based. environment).
  • Experience using project management and CRM tools (e.g., Jira) is advantageous.