Customer Quality Engineer
3 days ago
Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today
UCT is looking for a talented Customer Quality Engineer to join us in Singapore Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.
Essential Duties and Responsibilities:
- Responsible for managing customer quality issues.
- Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
- Reports into Site Quality Head and supports operations team to understand Customer requirements
- Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
- First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
Specific responsibilities include meeting/exceeding all goals and objectives for
Customer Quality Scorecards
- Customer QMS & technical audits and action plan completion
- Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
- Effectively interface with Customer to notify material purge/recalls & problems
- Drive problem solving (8D) on all negatively impactful quality escapes to Customer
- Create various presentations and action plans to meet Customer & UCT communication needs
- Any other duties assigned by Site Quality Head
Knowledge, Skills and Abilities:
- Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
- Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
- Knowledge of regulatory and compliance, experience in product, process and system audit.
- Strong communication, leadership, & management skills.
Educational/Certification Requirement:
- Bachelor's Degree in Engineering or equivalent. Mechanical Engineering background is a plus.
- Registered ISO 9001 auditor with experience a plus
Work Experience Requirements:
- Min 5 years experiences in Functional management, compliance Engineering, Operations, Quality or Reliability.
- Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
- Exposure to semiconductor industry and/ or Mechatronic / Robotic background preferred.
- Experience with the ISO 9001 standard is required.
- Experience managing critical customer communications.
- Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.
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