Customer Quality Engineer

3 days ago

North Region, Singapore Ultra Clean Asia Pacific Pte Ltd Full time $80,000 - $120,000 per year

Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today

UCT is looking for a talented Customer Quality Engineer to join us in Singapore Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Essential Duties and Responsibilities:

  • Responsible for managing customer quality issues.
  • Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements
  • Reports into Site Quality Head and supports operations team to understand Customer requirements
  • Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
  • First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.

  • Specific responsibilities include meeting/exceeding all goals and objectives for

  • Customer Quality Scorecards

  • Customer QMS & technical audits and action plan completion
  • Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
  • Effectively interface with Customer to notify material purge/recalls & problems
  • Drive problem solving (8D) on all negatively impactful quality escapes to Customer
  • Create various presentations and action plans to meet Customer & UCT communication needs
  • Any other duties assigned by Site Quality Head

Knowledge, Skills and Abilities:

  • Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
  • Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
  • Knowledge of regulatory and compliance, experience in product, process and system audit.
  • Strong communication, leadership, & management skills.

Educational/Certification Requirement:

  • Bachelor's Degree in Engineering or equivalent. Mechanical Engineering background is a plus.
  • Registered ISO 9001 auditor with experience a plus

Work Experience Requirements:

  • Min 5 years experiences in Functional management, compliance Engineering, Operations, Quality or Reliability.
  • Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
  • Exposure to semiconductor industry and/ or Mechatronic / Robotic background preferred.
  • Experience with the ISO 9001 standard is required.
  • Experience managing critical customer communications.
  • Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

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