Regional Sales and Operations Assistant

2 weeks ago

Orchard, Singapore LUXURY COACH SERVICE Full time $4,000 - $6,000 per year

Responsibilities


• Plan and prepare sales kits for Free & Easy packages


• Customize programs/itineraries and prepare coach rate schedule


• Upload packages to the system for selling


• Manually upload and adjust selling prices as approved by management


• Liaise and negotiate contracts with hotels and other industry partners for rates for both FIT and group booking


• Manage petty cash in MYR for drivers and weekly expenses (guide's fee, hotel payments, driver overland claims)


• Prepare refund and coordinate with finance department


• Issue invoices and exchange order for payment


• Prepare quotation for overland groups trips/local transportations and tour group


• Handling all reservations requests/enquires via email and other online/offline channels


• Handle the hotline for overland departures on a weekly rotational basis


• Liaise with drivers/guides regarding issues such as uncaptured or duplicate booking


• Ensure overall customer satisfaction


• Conduct weekly planning for overland trips to Malacca and Kuala Lumpur


• Combine trips by contacting and transferring bookings of passengers, send notification via SMS/WhatsApp and email


• Ad hoc duties given by superior

Requirements


• Candidate should possess Diploma/Professional qualifications in the travel industry


• Possess at least 2 years of experience in the Travel Industry


• Prior experience with corporate sales and marketing will be advantage


• Good knowledge of tour products and tour leading


• Strong interpersonal and communication skills


• Comfortable working in a hands-on environment and contribute to all areas


• Ability to handle stress and work in fast paced environment & extended hours


• Keen interest in local and international travel trends


• Excellent communication in English, Malay, and Mandarin


• Singaporean & PR Preferred

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