Manager, Data Analytics

1 week ago

East Region, Singapore Institute of Human Resource Professional Limited Full time

About the Role

Join the Institute for Human Resource Professionals (IHRP) as part of a fast-moving team that builds the national certification framework for HR. We're looking for someone who enjoys solving complex, ambiguous problems — not just executing tasks. You'll help design and refine the systems, tools, and data that determine how HR professionals across Singapore are assessed and certified.

This is a hands-on builder role: you'll work closely with senior leaders, vendors, and subject-matter experts to design assessments, analyse data, and experiment with new formats such as AI-assisted scoring and alternative pathways.

What You'll Work On:

You'll support and co-lead projects that shape the future of certification in Singapore, such as: - Refreshing question banks and improving test design through data-driven validation. - Building models that analyse how pass marks, difficulty, and question quality interact. - Designing and testing alternative assessment formats (e.g. the HCLI pilot). - Using data and qualitative insights to propose new frameworks to the Assessment & Insights Committee (AIC). - Coordinating internal and vendor teams to deliver high-quality outputs on time.


Key Responsibilities

  1. Assessment Design & Development

· Contribute to the design, review, and validation of certification assessments.

· Support item writing, blueprinting, and tagging processes in collaboration with vendors and SMEs.

· Help evolve IHRP's assessment formats to test higher-order judgement and strategic capability.

  1. Data Analytics & Research

· Extract, clean, and analyse candidate and item data to identify trends and inform policy decisions.

· Build dashboards or summary models (Excel, Power BI, or Python) that make data intuitive for non-technical stakeholders.

· Conduct small-scale validation or sensitivity studies to test hypotheses about fairness, difficulty, or reliability.

  1. Project & Stakeholder Management

· Coordinate with internal teams, vendors, and partners to ensure deliverables meet quality and governance standards.

· Document processes, prepare committee papers, and support AIC meetings.

· Engage with external partners such as assessment vendors, universities, and HR bodies.

  1. Governance & Continuous Improvement

· Support updates to assessment policies and SOPs to strengthen rigour and fairness.

· Uphold confidentiality and integrity in managing sensitive assessment materials and candidate data.


What We're Looking For

· Structured thinker who enjoys diagnosing problems and designing solutions.

· Hands-on with data — comfortable in Excel (e.g. VLOOKUP, COUNTIFS) and curious or eager to learn Python/R for analysis, and comfortable using AI tools such as ChatGPT or Copilot to improve productivity.

· Strong communicator — able to synthesise complex findings into concise recommendations.

· 2-5 years of experience in a role requiring structured problem solving, data analysis, or system design — experience in HR, consulting, education, or public-sector innovation is a plus.

· Bachelor's degree in any discipline with strong analytical or design thinking skills; backgrounds in Business, HR, Psychology, or related fields are a plus, but not mandatory.

· Self-directed, detail-oriented, and comfortable managing multiple workstreams.

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