
Customer Service
5 days ago
Menu Appreciation
- Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
- Understand and communicate information on allergens and dietary restrictions to guests accurately.
Mis-en-place
- Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
- Set up service stations, dining tables, and event carts according to established standards.
Sequence of Service
- Greet and escort guests using appropriate service verbatims.
- Take guest orders, serve, and present dishes professionally and promptly.
- Maintain cleanliness and service flow between courses.
- Clear and reset tables efficiently.
- Assist with runner duties when required.
Lounge Operations & System Use
- Accurately enter orders into the lounge system.
- Complete daily reports, shift handovers, and assist with inventory checks.
- Uphold safety, housekeeping, and hygiene standards at all times.
Guest Experience & Support
- Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
- Ensure all guest feedback or incidents are reported and followed up in a timely manner.
- Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.
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Customer Service
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Customer Service Executive
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Airline Customer Services
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Customer Service Officer
2 days ago
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Customer Service Officer
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Customer Service Officer
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Full-time Customer Service Officer
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Part-time Customer Service Officer
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