IT Support Officer

5 days ago

Central Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $40,000 - $60,000 per year

[Job ID: ]

Role Responsibilities

  • Device setup & decommissioning: Prepare laptops, desktops, and iPhones for new joiners; handle offboarding and secure data wipes.
  • Maintenance & troubleshooting: Diagnose hardware issues, replace basic parts (RAM, SSD, batteries), and resolve software problems.
  • Software support: Install, update, and support applications like Office 365, Zoom, and Adobe; maintain license records.
  • Inventory management: Track, assign, and audit IT equipment and accessories.
  • User support: Resolve Level 1 tickets, reset passwords, and assist users both onsite and remotely (TeamViewer, Quick Assist).
  • Microsoft Intune & Azure AD: Enroll and manage devices, configure compliance policies, and handle user/group management.
  • SharePoint Online: Build and maintain intranet sites, collaborate on content structure, manage permissions, and train users.
  • Cybersecurity support: Promote security best practices, support endpoint protection, respond to phishing incidents, and help enforce MFA and policies.
  • Projects & continuous improvement: Take on ad-hoc assignments to enhance digital solutions and optimize processes.

Role Requirements

  • 1–2 years' experience in IT support or helpdesk roles.
  • Strong knowledge of Windows OS, Microsoft 365, and iOS device setup.
  • Hands-on experience with Microsoft Intune, Azure AD, and SharePoint Online.
  • Basic cybersecurity awareness and safe data handling practices.
  • Solid organizational and documentation skills.
  • Willingness to escalate complex issues and collaborate with security teams.
  • Excellent communication and a customer-focused mindset.
  • (Bonus) Familiarity with JIRA.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

EA Personnel Name: Ong Kang Quan Ryan

EA Personnel Registration Number: R

EA License No.: 07C5771

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