Client Service Manager

1 week ago

Singapore CAPITAL ASIA INVESTMENTS PTE. LTD. Full time $80,000 - $120,000 per year

Job Scope:

  • Support management, directors and business managers in their daily business activities.
  • Involve interfacing with clients (mostly originating from the Asia regions) and assisting directors or business managers in taking and executing clients' instructions.
  • Follow up on deal reconciliation, settlement and reporting of trades and investment transactions across different asset classes for clients (also working closely with CAI's internal teams).
  • Ensure timely client onboarding, transaction processing, subscription & redemption processing and service delivery for the firm's clients.
  • Covering duties such as, but not limited to, placing trade orders, funds monitoring, processing documentation for bank brokerage, account openings, updating instruction checklists.
  • Liaise with the firm's partners and counter-parties such as private banks, securities firms, investment banks, custodian banks, fund administrators, legal firms, accounting firms, trustees etc, for matters related to clients' trading and account maintenance requirements.
  • Manage multiple projects and ongoing transactions and coordinate across different countries' time zone to ensure timely delivery of set objectives.
  • Prepare presentation materials (e.g Powerpoints) and market new funds or other investment products for CAI's clients (working closely with CAI's internal investment & portfolio team).
  • Facilitate the KYC process, customer due diligence, management and filing of clients' and firm's documents.

Qualifications:

  • At least 5 years of relevant experience in private banking, investment banking or fund management.
  • Proven track record in client servicing and support work.
  • Good knowledge on VCC or other fund structures and trade execution process is preferred.
  • Strong understanding of MAS regulations and governance standards.
  • Detail-oriented, and has strong time management skills and interpersonal skills.
  • This is an opportunity to join a fast-growing MAS-licensed fund management company and play a pivotal role in shaping its client servicing quality and standards.

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