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Customer Service/Admin

2 weeks ago

Bishan, Singapore KITCHENBOX PTE LTD Full time $28,800 per year
  • Handling customer inquiries:

Answering phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.

  • Issue resolutions:

Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.

  • Customer data management:

Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.

  • Order processing and tracking:

Processing customer orders, monitoring order status, and communicating updates to customers.

  • Complaint management:

Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.

  • Performance monitoring:

Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.

  • Quality assurance:

Ensuring customer service interactions adhere to company standards and guidelines.

  • Collaboration with other departments:

Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.

  • Any other ad hoc duties.

Job Type: Full-time

Pay: $1, $2,800.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance

Work Location: In person