Flower Delivery Operations Supervisor

1 week ago

Bishan, Singapore Koko Delivery Service Full time

**Job Overview**

Oversee daily delivery operations, manage our team of drivers, and ensure timely, safe, and accurate deliveries. You will play a vital role in maintaining operational excellence, ensuring customer satisfaction, and upholding our core values of reliability, safety, accountability, and customer satisfaction.

**Key Responsibilities**
- **Team Leadership**: Lead and motivate the delivery team to ensure punctuality, professionalism, and adherence to company values.
- **Operational Oversight**: Oversee driver shifts, coordinate with clients for smooth operations, and ensure the readiness of drivers at the start of each day.
- **Safety and SOP Enforcement**: Ensure all drivers follow safety protocols and standard operating procedures (SOPs), providing guidance in case of incidents and ensuring proper reporting.
- **Driver Management**:

- Create and manage driver schedules.
- Handle time-off requests and source freelance drivers during peak delivery times.
- Participate in the hiring process for full-time drivers, including screening, interviewing, and onboarding.
- **Performance Monitoring**:

- Track driver KPIs, including delivery timeliness, customer satisfaction, and any incidents.
- Conduct regular evaluations and implement performance improvement plans as needed.
- **Training and Development**:

- Train new drivers on tools, protocols, and customer service.
- Provide ongoing refresher training sessions to ensure drivers remain updated on policies and safety procedures.
- **Compliance and Reporting**:

- Ensure all drivers adhere to company policies and procedures.
- Assist in reporting any incidents, such as accidents or customer complaints, in a timely and accurate manner.
- **Coordination and Communication**:

- Daily check-ins with drivers to ensure smooth operations.
- Act as the primary point of contact for driver concerns and escalate issues to higher management when necessary.

**Requirements**:

- Proven experience in delivery operations, logistics, or a similar supervisory role.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication and problem-solving abilities.
- Familiarity with delivery management software, such as **Detrack** and **Elastic**, is an advantage.
- Ability to work well under pressure and handle tight delivery schedules.
- A strong understanding of safety regulations and customer service.
- Flexibility to manage schedules, including sourcing temporary drivers during peak times.

**Why Join Us?**
- **Supportive Team Environment**: Be a part of a company that values teamwork and personal growth.
- **Operational Excellence**: We provide the tools and resources to help you lead your team effectively.
- **Impactful Role**: You will play a critical role in ensuring smooth daily operations and delivering happiness to our customers.

Pay: $2,300.00 - $3,000.00 per month

Pay: $2,300.00 - $3,000.00 per month

**Benefits**:

- Employee discount

Schedule:

- Early shift
- Holidays
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- supervisor: 1 year (required)
- CLASS 3A or 3 driving: 2 years (required)

Work Location: In person

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