Front Office Agent

2 weeks ago


Singapore Kempinski Hotels Full time $4,000 - $6,000 per year
Front Office Agent

Department: Rooms Division, Front Office & Guest Services

Employment Type: Permanent - Full Time

Location: Singapore - Singapore


Description Reporting to the Front Office Manager, the incumbent in this position is responsible for the efficient, accurate and courteous checking-in and checking-out of hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Overall Objectives
  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
  • Handle all front office cashiers' transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.

Requirements
  • Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management
  • Prior experience in the same capacity or any other hospitality related capacity advantageous
  • Knowledge in Microsoft Office (Word, Excel and PowerPoint)
  • Operational knowledge of front desk operations, Opera and Micros is a plus
  • Strong customer service and communication skills
  • Able to multi-task
  • Good command in spoken and written English is essential and any additional languages is an added advantage
  • Well-groomed and professional disposition
  • Willingness to work on rotating shifts, weekends and public holiday

  • Front Office Agent

    5 days ago


    Singapore The Lo & Behold Group Full time

    The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building has been meticulously restored as a modern 37-room boutique hotel, focusing on...


  • Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time

    A Guest Service Executive ensures that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing? As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to...


  • Singapore PARKROYAL on Beach Road Full time

    **Position summary statement**: The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. **Primary Responsibilities**: a) Sell, register and assign rooms to incoming guests, ensuring...


  • Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

    Guest Services Officer/Agent plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Services Officer/Agent extend from check-ins, check-outs, cashiering and preparing daily reports. Guest Service Officer/Agent performs their daily duties and tasks to the highest standards at all...

  • Front Office Agent

    2 days ago


    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Front Office Receptionist **to join our team! As the **Front Office Receptionist **, we rely on you to: - Provide all-rounded guest services such as checking in and out - Contribute towards a memorable hotel experience for all guests - Handle all guest requests in a timely, professional, and...


  • Singapore PARKROYAL KITCHENER HOTEL PTE. LTD. Full time

    The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties. **Primary Responsibilities**: - Supervise, coordinate and participate in all Front Desk activities. - Check grooming standards for all Front Office staff. - Determine daily room requirements and ensure guest’s...

  • Front Office Agent

    2 days ago


    Singapore NEWFORT HOSPITALITY MANAGEMENT Full time

    **Job Description**: **ABOUT US** Stylish apartments with eclectic tech-enabled spaces, Oakwood Studios Singapore is more than an address. Catering to your dynamic lifestyle, Oakwood Studios Singapore’s prime location and thoughtfully curated spaces allows one to seamlessly alternate between work and leisure. Conveniently situated in Orchard Road - the...


  • Singapore E-CONTRACT PTE. LTD. Full time

    **Front Office Executive / Guest Service Agent**: **Duties**: - Handle guest check-in and check-out efficiently using the property management system (PMS) - Provide excellent customer service and respond to guest inquiries or requests - Manage reservations and room assignments - Process payments and issue receipts - Coordinate with housekeeping and...

  • Front Desk Agent

    1 day ago


    Singapore beBeeCustomerService Full time $1,800 - $2,000

    We are seeking a dynamic and highly organized Front Desk Agent to join our team in Somerset. In this role, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Job Summary:The successful candidate will be responsible for managing front desk operations, including registering guests, handling room...


  • Singapore HOTEL ROYAL LIMITED Full time

    Job Scope The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department. The Front Office Executive is fully responsible to provide efficient and effective guest services to all hotel guests and walk in customers at all times. Assist in ensuring that the guests are attended to at all times...