Senior Executive, ICCP

Key Responsibilities:

1. Integrated Community Care (ICCP) Coordination

• Support the implementation of the Integrated Community Care Provider (ICCP) model across assigned sub-regions
• Coordinate meetings, updates, and action tracking across SCCs, AACs, HPC+, and HT partners to ensure alignment and collaboration
• Assist in compiling data, reports, and insights on care outcomes, service gaps, and collaborative opportunities
• Help develop and standardise care coordination tools, templates, and shared care frameworks

2. Stakeholder & Partnership Support

• Liaise with internal teams, community partners, and government agencies (e.g., AIC, MOH) to ensure effective communication and follow-up
• Prepare presentation decks, proposals, and reports for management reviews and external meetings
• Support engagement activities and community initiatives that promote active ageing and integrated service delivery
• Maintain partnership documentation and ensure compliance with funding and reporting requirements

3. Programme Development & Evaluation

• Assist in designing, planning, and implementing new programmes and initiatives at SCCs and AACs
• Support the collection and analysis of data, feedback, and outcomes to measure programme effectiveness
• Coordinate training sessions, workshops, and capability-building activities for staff and volunteers
• Document best practices and lessons learned to enhance programme sustainability and scalability

4. Finance, Procurement & Governance Support

• Prepare documentation for RFPs, quotations, and procurement exercises in compliance with governance policies
• Track and monitor programme budgets, claims, and utilisation to ensure accountability and efficiency
• Support financial reporting, data verification, and submission of performance documentation
• Work with Finance and Admin teams to ensure accurate and timely claims processing

5. Operations & Process Improvement

• Support the streamlining of operational workflows and SOP documentation
• Coordinate data inputs for dashboards, KPI tracking, and performance reports
• Assist in digitalisation initiatives to improve efficiency, data accuracy, and service monitoring
• Contribute ideas for continuous improvement in processes and service delivery

Job Holder Requirements and Qualifications:

• Qualification: Bachelor's degree or diploma from an accredited institution, preferably in Healthcare Management, Social Work, Gerontology, Business Administration, or related disciplines.

• Experience: 3–5 years of experience in healthcare, community care, or social services, preferably with exposure to programme management or stakeholder coordination. Understanding of integrated care delivery models, community engagement, and inter-agency collaboration frameworks. Familiarity with budget monitoring, procurement processes, and funding claims. Strong coordination, documentation, and analytical skills.

Other Knowledge / Skills / Attributes:

• Excellent written and verbal communication skills; able to prepare clear reports and presentations
• Detail-oriented, organised, and proactive in managing multiple priorities
• Proficient in Microsoft Office and digital collaboration tools (e.g., Excel, Power BI, Teams)
• High integrity, responsibility, and commitment to the mission of senior care and active ageing

We regret to inform you that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require an indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).

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