Service Coordinator

21 hours ago

Singapore South West Royal Ocean Marine Full time $40,000 - $60,000 per year
  • Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
  • Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
  • Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
  • Interact with other functions to setup and optimize the cross functional operational processes.
  • Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
  • Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
  • Attend to customer queries, complaints/feedback pertaining to services, if required
  • Act as a liaison between off-site supervisors/technicians and other departments.
  • Provide administrative support for Service Technicians' staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers.
Requirements
  • Diploma in Business or Engineering
  • Relate experience in Services within the industrial equipment industry
  • Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
  • Self-motivated and seeking high standards
  • Resourcefulness and implementation of action skills.
  • Excellent customer relationship management skills.
  • Open-minded person with the ability to work within an international team and cross-cultural environment

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Benefits

Chan Chee Meng

EA 07C3069

R1110620

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