Customer Service Officer NEL

1 week ago

Sengkang, Singapore SBS Transit Full time $40,000 - $60,000 per year

Responsibilities:

  • Train Operations
    - Drive passenger trains and perform emergency train operator duties.
    - Monitor train performance and resolve defects per guidelines.

  • Passenger Assistance
    - Respond to inquiries about routes, fares, and transport connections.
    - Help passengers with special needs board and alight safely.

  • Safety and Compliance
    - Monitor stations and equipment for irregularities and address issues.
    - Ensure passengers follow transit regulations.
    - Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.

  • Communication
    - Coordinate with the control center and passengers using communication equipment.

  • Qualifications and Procedures
    - Maintain necessary certifications and adhere to operational procedures and manuals.

Perform other duties as directed by his/ her superiors.

Requirements:

  • Minimum 5 credits GCE 'O' Levels

  • Able to reach the height of 197cm with both hands

  • Willing to perform shift work, including weekends and Public Holidays

  • Preferably with minimum 2 years' working experience in the service or retail industry

  • Required to manually operate station and trainborne equipment

  • Possess a pleasant disposition and personality

  • Good interpersonal skills with a passion to work with people

  • Ability to identify colours

We regret that only shortlisted candidates will be notified.

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