Operation Manager

1 week ago

Pasir Panjang, Singapore CSP MAINTENANCE PTE LTD Full time $80,000 - $120,000 per year

· Recruit, train, assign, schedule, coach, counsel, and discipline employees

· Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

· Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems

· Forecast requirements; schedule expenditures; analyze variances; initiating corrective actions

· Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

· Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations

· Accomplish operations and organization mission by completing related results as needed

· Manage staff levels, wages, hours, contract labor to revenues

· Manage relationships with clients

· Review and approve all operational invoices and ensure they are submitted for billing or payment

· Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site.

· Communicate clients' issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

· Work closely with Operations Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Key Skills and Competencies

  • critical thinking and strong problem-solving capability
  • planning and organizing
  • decision-making
  • communication skills
  • persuasiveness
  • influencing and leading
  • delegation
  • conflict management
  • adaptability
  • stress tolerance
  • team work

Requirement

  • Diploma / Bachelor's degree in Operations Management or related field.
  • Experience in management, operations, and leadership.
  • Minimum 2 years cleaning experience in commercial building.
  • Ability to build consensus and relationships among managers, clients, and workers
  • Excellent communication and problem-solving skills.

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