Assistant Service Manager

We are looking for a detail-oriented Assistant Service Manager to manage our service department and handle customer service interactions, reports, deployment/installation and repairs. The Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.
To be successful as a Assistant Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers, end users and third-party vendors.
**JOB RESPONSIBILITIES**
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Helping to train new employees in company procedures.
- Maintain strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
**JOB REQUIREMENTS**
- Min. Diploma in Engineering preferably in Electronics/Electrical with at least 5 years related field work
- Proven work experience as a service manager or relevant role
- Excellent leadership, communication and customer service skills
- Strong creative thinking and problem-solving skills
- Computer literacy (MS Office and databases) and good organizational skills
- Organized, efficient, and results-driven
- Works well under pressure and manages stressful situations with ease
**BENEFITS**
STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
- An international working environment with friendly and passionate colleagues
- Onsite opportunity to Japan, and Singapore for training and supporting customer
- Meaningful work with experienced & strong technical veterans
- Flat structure, simple processes & transparency
In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:
- Attractive compensation, regular assessments, and salary reviews
- Annual Leave Entitlement - 14 days; additional day of annual leave for every year of service completed, up to 21 days.
- Medical Claim - S$250 nett per annum; consultation fee only after maximum claim.
- Mobile Claim - monthly subscription and local airtime charges (capped at SGD100) and overseas mobile charges if traveling for a business trip.
- Flexi-Work Arrangement Available (e.g. staggered work hours, telecommuting, compressed work week
- *Variable Wage Components (e.g. project bonus, AWS, incentives)
- This will depend on the performance of the employees that appraise by the manager and company's annual profitability. Incentives such as health check-up and mobile allowance if your grade is entitled.
**Job Types**: Full-time, Permanent
**Salary**: $5, $6,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
Schedule:
- Monday to Friday
**Experience**:
- Assistant Service Manager: 1 year (preferred)
Work Location: In person