VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group
2 weeks ago
- Be part of a team in in building a world-class onboarding journey for corporate and SME customers, supporting both app and web-based onboarding journeys
- Collaborate with users and stakeholders across , business, compliance, legal, fraud and risk to gather and sharpen user requirements, translating these requirements to product specifications
- Create user stories, acceptance criteria, and process flow diagrams to ensure clear communication between business, design, and technology teams
- Work with UI/UX design teams to drive development of wireframes and prototypes to illustrate new features & journeys or changes to existing journeys
- Ensure regional alignment of technological solutions across markets where possible, balancing against market-specific needs
- Provide support for updates to senior management and stakeholders
- Stay abreast of industry best practices and emerging trends in digital product management
- Embrace innovation with a growth mindset, recommend solutions adopting new technologies e.g. Generative AI
- Develop and own the product roadmap and vision for our fraud prevention and detection solution across self-serve digital onboarding channels. This includes identifying customer pain points, analysing trends, and anticipating future threats.
- Ensure that all aspects of the onboarding journey meet regulatory requirements, including Know Your Customer (KYC), and Anti-Money Laundering (AML), and fraud prevention measures
- Collaborate with cross-functional teams incl financial crime specialists, technology and various analysts to deliver innovative and effective fraud mitigation strategies.
- Partner with business stakeholders to understand risk appetites, regulatory requirements, and compliance needs.
- Drive continuous improvement by monitoring key performance indicators (KPIs), conducting A/B testing, and analysing data to optimize fraud detection models and workflows.
- Collaborate effectively with internal and external stakeholders, including various partners and industry experts.
- Contribute to the overall product strategy by assessing fraud prevention efforts with customer acquisition, engagement, and retention goals.
- Provide secretariat support to governance and risk committees, where required.
- Bachelor's degree in business administration, marketing, finance, computer science, or a related field.
- Experience in digital banking, product management, business analysis or a related role, with a focus on designing customer journeys and propositions, preferably for SMEs, is a plus
- Good understanding of digital banking platforms, technologies, and/or customer experience best practices
- Fair understanding of bank KYC/AML requirements for corporates, is a plus
- Ability to balance business needs with risk assessment
- Excellent analytical and problem-solving skills, with the ability to leverage data and customer insights to drive informed decision making
- Ability to assist in project management, manage multiple initiatives simultaneously and deliver results in a fast-paced environment
- Proficiency in business analysis tools such as JIRA, Confluence, or equivalent
- Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels
- Self-motivated, proactive, and adaptable to a fast-paced and dynamic environment
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