AVP/VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group

AVP/VP, Regional Digital Onboarding Channels Manager, Institutional Banking Group - (WD

Digital Onboarding product management

• Be part of a team in in building a world-class onboarding journey for corporate and SME customers, supporting both app and web-based onboarding journeys
• Collaborate with users and stakeholders across,business, compliance, legal, fraud and risk to gather and sharpen user requirements, translating these requirements to product specifications
• Create user stories, acceptance criteria, and process flow diagrams to ensure clear communication between business, design, and technology teams
• Work with UI/UX design teams to drive development of wireframes and prototypes to illustrate new features & journeys or changes to existing journeys
• Ensure regional alignment of technological solutions across markets where possible, balancing against market-specific needs
• Provide support for updates to senior management and stakeholders
• Stay abreast of industry best practices and emerging trends in digital product management
• Embrace innovation with a growth mindset, recommend solutions adopting new technologies e.g. Generative AI

Onboarding Risk Management

• Develop and own the product roadmap and vision for our fraud prevention and detection solution across self-serve digital onboarding channels. This includes identifying customer pain points, analysing trends, and anticipating future threats.
• Ensure that all aspects of the onboarding journey meet regulatory requirements, including Know Your Customer (KYC), and Anti-Money Laundering (AML), and fraud prevention measures
• Collaborate with cross-functional teams incl financial crime specialists, technology and various analysts to deliver innovative and effective fraud mitigation strategies.
• Partner with business stakeholders to understand risk appetites, regulatory requirements, and compliance needs.
• Drive continuous improvement by monitoring key performance indicators (KPIs), conducting A/B testing, and analysing data to optimize fraud detection models and workflows.
• Collaborate effectively with internal and external stakeholders, including various partners and industry experts.
• Contribute to the overall product strategy by assessing fraud prevention efforts with customer acquisition, engagement, and retention goals.
• Provide secretariat support to governance and risk committees, where required.

Requirements

1. Bachelor's degree in business administration, marketing, finance, computer science, or a related field.
2. Experience in digital banking, product management, business analysis or a related role, with a focus on designing customer journeys and propositions, preferably for SMEs, is a plus
3. Good understanding of digital banking platforms, technologies, and/or customer experience best practices
4. Fair understanding of bank KYC/AML requirements for corporates, is a plus
5. Ability to balance business needs with risk assessment
6. Excellent analytical and problem-solving skills, with the ability to leverage data and customer insights to drive informed decision making
7. Ability to assist in project management, manage multiple initiatives simultaneously and deliver results in a fast-paced environment
8. Proficiency in business analysis tools such as JIRA, Confluence, or equivalent
9. Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels
10. Self-motivated, proactive, and adaptable to a fast-paced and dynamic environment

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Primary Location: Singapore-DBS Asia Central Job: Digital Schedule: Regular Employee Status: Full-time : Job Posting: Jun 27, 2025, 12:00:00 AM

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