
Application Support Engineer
1 day ago
Key Responsibilities
- Provide L2/L3 application support, including log analysis, issue debugging,and root cause analysis.
- Monitor application performance, perform preventive maintenance, and ensure high system availability.
- Collaborate with cross-functional teams to resolve infrastructure, database, and application-level issues.
- Handle incident, problem, and change management processes in line with ITIL best practices.
- Support UAT and production deployments, ensuring smooth go-live transitions and post-production stability.
- Write and optimize SQL queries and stored procedures for data validation and reporting.
- Participate in disaster recovery (DR) drills, security audits, and compliance checks.
- Coordinate with multiple vendors and internal teams to ensure seamless operations.
- Propose and implement system/process improvements to enhance efficiency and reduce downtime.
Requirements:
- Skilled in debugging, automation, and integration troubleshooting across REST/SOAP APIs.
- Strong analytical and problem-solving capabilities with a proactive approach to issue management.
- Experienced in ITIL-aligned operations, AWS services, and DevOps tools.
- Languages & Tools: CL, Python, PEGA (V7/V8),
- Web Technologies: HTML, XML, JavaScript, ReactJS, Angular, CSS, JSON, Shell Scripting
- Application Servers: WebLogic, Tomcat, JBoss, IBM AS/400, Microsoft IIS
- Databases: SQL,Oracle, DB2/400, PostgreSQL, ODI
- Operating Systems: Windows, UNIX/Linux, OS/400
- DevOps Tools: Jira, Jenkins, Bitbucket, Nexus, Confluence
- AWS Services: EC2, S3, EBS, RDS, Route 53, ALB
- Monitoring & Support Tools: CyberArk, HPSM, AppDynamics, ELK, JMeter,Postman, IBM MQ
- Should be flexible to work in a 24/7 environment and willing to work in rotational shifts.
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