Application Support Engineer

1 week ago


Singapore NEPTUNEZ SINGAPORE PTE. LTD. Full time $60,000 - $120,000 per year

Key Responsibilities

  • Provide L2/L3 application support, including log analysis, issue debugging,and root cause analysis.
  • Monitor application performance, perform preventive maintenance, and ensure high system availability.
  • Collaborate with cross-functional teams to resolve infrastructure, database, and application-level issues.
  • Handle incident, problem, and change management processes in line with ITIL best practices.
  • Support UAT and production deployments, ensuring smooth go-live transitions and post-production stability.
  • Write and optimize SQL queries and stored procedures for data validation and reporting.
  • Participate in disaster recovery (DR) drills, security audits, and compliance checks.
  • Coordinate with multiple vendors and internal teams to ensure seamless operations.
  • Propose and implement system/process improvements to enhance efficiency and reduce downtime.

Requirements:

  • Skilled in debugging, automation, and integration troubleshooting across REST/SOAP APIs.
  • Strong analytical and problem-solving capabilities with a proactive approach to issue management.
  • Experienced in ITIL-aligned operations, AWS services, and DevOps tools.
  • Languages & Tools: CL, Python, PEGA (V7/V8),
  • Web Technologies: HTML, XML, JavaScript, ReactJS, Angular, CSS, JSON, Shell Scripting
  • Application Servers: WebLogic, Tomcat, JBoss, IBM AS/400, Microsoft IIS
  • Databases: SQL,Oracle, DB2/400, PostgreSQL, ODI
  • Operating Systems: Windows, UNIX/Linux, OS/400
  • DevOps Tools: Jira, Jenkins, Bitbucket, Nexus, Confluence
  • AWS Services: EC2, S3, EBS, RDS, Route 53, ALB
  • Monitoring & Support Tools: CyberArk, HPSM, AppDynamics, ELK, JMeter,Postman, IBM MQ
  • Should be flexible to work in a 24/7 environment and willing to work in rotational shifts.


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