Project and Operations Specialist
2 weeks ago
About DeeDa:
Backed by a NYSE listed company, DeeDa is a regional player in terms of technology empowerment in the charitable giving scene. Since its launch in Singapore in 2019, Deeda has expanded its operation to Thailand and Vietnam in early 2022 and has left a lasting impact on society with partnerships with renowned foundations such as Singapore Red Cross Society,Free Food For All Limited,Rare Disorders Society(Singapore),etc.
Our Team
At here, you will be able to be immersed in a fast growing environment while doing good deeds for the community and working together with a highly efficient and professional team. If you are passionate about making a change and self development, working at DeeDa is definitely one of your choices
[Project and Operationgs Specialist]
Responsibilities:
1、Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person,to oversee and supervise the planning and successful delivery of the project。
2、Capable of managing day-to-day operational aspects of an entire project lifecycle,Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements。
3、Resource management,Collaborate with the internal team,Liaise with relevant stakeholders to provision development and deployment activities。
4、Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects。Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance service and operations。
5、Other ad-hoc duties as assigned on a day to day basis。
Desired Skills:
1、Strong communication skills; confidence to speak with clients, operators and users and explain the product。
2、Able to build strong processes。
3、Loves autonomy and independence and challengesPassionate about customer success。
4、Team player and Fast learner, able to pick up the slack to ensure the smooth running of operations,able to pick up new tools quickly。
5、Smart and thinks fast on your feet,Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure。
6、Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day。Ability to prioritise, be responsible and hands on. Quickly able to judge when escalations are required, but decisive to solve most issues independently
Qualifications:
1、Polytechnic Diploma or Bachelor's degree from a recognized insitution or University,Fresh graduates are welcome to apply。Experience or education in project management would be an advantage。
2、1-3 years of customer facing experience for candidates。
3、Proficient in both English and Mandarin is preferred。
4、Proficiency or able to learn related software tools quickly。
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