Customer Care Specialist
1 week ago
Job Responsibilities:
- Handle all customer requests for modifications, repairs, and maintenance.
- Provide professional and suitable repair recommendations, including any additional necessary work.
- Manage all documentation related to costing, claims, and vehicle history.
- Assist customers during vehicle check-in.
- Foster good customer relations and ensure satisfaction with all services and inquiries.
- Prepare repair quotations and cost estimates.
- Request spare part costs from the Supplies & Logistics department.
- Respond to customer inquiries via phone.
- Attend to walk-in customers.
- Perform administrative tasks, including cash collection when necessary.
- Prepare sales and order closing reports.
- Carry out any other duties assigned by the supervisor.
- Assist in service recovery during customer complaints when needed.
- Maintain a warm and friendly relationship with customers.
- Consistently uphold the company's customer service standards.
- Help compile reports for fleet customers.
Job Requirements:
- Minimum NITEC in Automotive Technology
- At least 3 years of experience in the Automotive Industry
- Good communication skills
- Able to work independently with minimal guidance
- Possess a valid Class 3 driving license
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