Operation Executive | 1-year contract Up to 4.2k

2 weeks ago

North Region, Singapore Good Job Creations (Singapore) Pte Ltd Full time $42,000 per year

Project Executive / Supervisor (Healthcare Sector)

Immediate - 1 Year (Extendable)

You will be responsible for overseeing a team of 70-80 ground staff in a healthcare setting, ensuring they deliver exceptional customer service to visitors

Job Responsibilities:

  • Support in overseeing daily operations, including roster planning, manpower flow allocation, and staff performance appraisals.
  • Manage escalation from team when required.
  • Monitor performance real-time and manage resources to meet service level agreements by conducting audits and performance reviews and providing training/orientation if required.
  • Prepare and maintain statistics and reports.
  • Share updates with the team and execute new workflows and improvement initiatives.
  • Handle feedback from internal and external parties by conducting investigations and implementing service recovery measures.
  • Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues.
  • Manage staffs' employment records, health screening records, vaccination records, training records.
  • In charge of manning contractual and billing matters (Timesheet verification).
  • Point of contact for client.

Requirements:

  • Minimum 2 years of experience in a similar Project Executive or Operations role.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Familiarity with employment and contractual matters.
  • Ability to analyze and provide insights into operational efficiency.
  • Proficient in relevant software tools and applications.

This hiring is supported by NTUC's e2i

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