Desktop Support Engineer

2 weeks ago

Raffles Place, Singapore Mindteck Singapore Pte Ltd Full time $60,000 - $80,000 per year

Job Description for End User Field Support

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame

  • Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.

  • Software support: diagnosis and resolution of software functionality for both the operating system (Win 11 and Mac OS) and standard desktop applications (MS 365 and etc.)

  • IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software

  • Enhanced support for VIP users including 7x24 on-call support

  • Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users

  • Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users

  • Asset management support for end user devices by following defined processes

  • Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.

  • Onsite support for events such as trade shows or special meetings

  • Regular checks for IT Room devices and Meeting Room equipment when required

  • Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,

  • Min. 3 years of deskside support experience (MNC support experience and VIP support experience preferred)

  • Experience in using ServiceNow is preferred

  • Good deskside support technical skills and basic infrastructure knowledge

  • Good communication and coordination skills

  • Fluent English in both writing and speaking

  • Be polite, patient, helpful

  • Have a good sense of service mindset

  • Have a good capacity of adaptability

  • Willing to work overtime when required

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