
Housekeeping Operations Manager
2 days ago
We are looking for a Housekeeping Operations Manager. You will play a pivotal role in overseeing and coordinating housekeeping operations, ensuring high standards of cleanliness, hygiene, and presentation across all areas. If you are a highly organized and detail-oriented professional with a passion for maintaining excellence, we want you to be part of our growing team.
Job Responsibilities:
Learning and Development:
- Educate Housekeeping Associates in their respective roles.
- Train and develop Team Leaders/Supervisors.
- Schedule and conduct daily communication meetings with associates.
- Share feedback from traveler platform, and guest comments with associates, and take appropriate actions to address any issues immediately.
Projects:
- Monitor and ensure the ongoing implementation of a comprehensive preventive maintenance program throughout the hotel.
- Ensure the proper maintenance and upkeep of all equipment used in the Housekeeping Department.
- Ensure the completion of all work orders related to housekeeping.
- Conduct annual inventories of all housekeeping equipment.
- Assist in overseeing external contractors to ensure compliance with local policies and standards.
Service Standardization:
- Maintain high levels of guest service, ensuring timely and professional responses.
- Supervising the Rooms Operation Management System.
- Support and assign associates as needed to meet guest service demands.
- Ensure that uniforms for all associates are well-maintained, clean, and presentable at all times.
- Conduct regular inspections of work areas maintained by Housekeeping Associates.
- Propose action plans to achieve service excellence.
- Establish strong hygiene practices.
Job Requirements:
- Proven experience in a supervisory role within the Housekeeping Department; experience in a 5-star hotel is an advantage.
- Strong knowledge of cleaning techniques, procedures, and cleaning products.
- A diploma in Hotel Management or a related field is preferred.
Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.
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