Housekeeping Operations Manager

3 days ago

Central Region, Singapore The Pan Pacific Hotel Singapore Full time $40,000 - $80,000 per year

We are looking for a Housekeeping Operations Manager. You will play a pivotal role in overseeing and coordinating housekeeping operations, ensuring high standards of cleanliness, hygiene, and presentation across all areas. If you are a highly organized and detail-oriented professional with a passion for maintaining excellence, we want you to be part of our growing team.

Job Responsibilities:

Learning and Development:

  • Educate Housekeeping Associates in their respective roles.
  • Train and develop Team Leaders/Supervisors.
  • Schedule and conduct daily communication meetings with associates.
  • Share feedback from traveler platform, and guest comments with associates, and take appropriate actions to address any issues immediately.

Projects:

  • Monitor and ensure the ongoing implementation of a comprehensive preventive maintenance program throughout the hotel.
  • Ensure the proper maintenance and upkeep of all equipment used in the Housekeeping Department.
  • Ensure the completion of all work orders related to housekeeping.
  • Conduct annual inventories of all housekeeping equipment.
  • Assist in overseeing external contractors to ensure compliance with local policies and standards.

Service Standardization:

  • Maintain high levels of guest service, ensuring timely and professional responses.
  • Supervising the Rooms Operation Management System.
  • Support and assign associates as needed to meet guest service demands.
  • Ensure that uniforms for all associates are well-maintained, clean, and presentable at all times.
  • Conduct regular inspections of work areas maintained by Housekeeping Associates.
  • Propose action plans to achieve service excellence.
  • Establish strong hygiene practices.

Job Requirements:

  • Proven experience in a supervisory role within the Housekeeping Department; experience in a 5-star hotel is an advantage.
  • Strong knowledge of cleaning techniques, procedures, and cleaning products.
  • A diploma in Hotel Management or a related field is preferred.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

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