Assistant, Mobile Services

About the team:

Our General Health Services team is critical to the success of Doctor Anywhere. We are a hybrid team of operation and healthcare professionals who oversee Doctor Anywhere 's medical operations including Online & Offline GP services, mobile clinic, health screening and radiology services. With our patients as top priority, our team works closely together to deliver the benefits of innovative medical technology.

About the role:

We are seeking an Assistant, Mobile Services (Locum) who will provide operational support to our mobile team of doctors and nurses who travel across Singapore to deliver trusted patient care - health screening, vaccination, medical consultation and nursing procedures - at corporate on-site and home-based settings. The ideal candidate possesses a mindset of continuous improvement and change and demonstrates genuine curiosity, collaboration and ability to deal with ambiguity, especially in a start-up environment.

This role reports directly to the Manager, Mobile Services.

A summary of the key responsibilities are as follows:

• Coordinate on-site, home-based, and in-clinic appointments accurately and efficiently across different communication channels.
• Manage the deployment of mobile doctors and nurses for on-site and home-based services, ensuring optimal time and route utilisation.
• Account for proper handover and takeover of equipment and accurate inventory levels.
• Ensure the accurate and timely submission of necessary medical claims in accordance with prevailing government regulations.
• Prepare, generate and upload medical reports to clients accurately and in a timely manner.
• Respond to all phone, email, or text enquiries, professionally and in a timely manner.
• Provide operational support at on-site events. 
• Liaise with external test laboratories on specimen collection and processing to ensure accurate and timely results.
• Perform other duties and responsibilities assigned by the Manager.

About you

• Able to work on rostered shifts on weekdays and some weekends.
• Minimum two years of customer service experience preferred.
• Proficient in Microsoft Office, Google Suite tools, and computer literacy.
• Good verbal and written communication skills in English.
• Proactive, meticulous and comfortable working on daily assigned tasks independently.
• Be comfortable with travelling to event on-site locations.

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA's goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto "Keep Going, Keep Growing", our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia's healthcare future

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - for more information.