Dynamics 365 CRM Specialist- Team Lead

1 week ago

Singapore River Ambition Group Singapore Pte. Ltd. (SG) Full time $80,000 - $120,000 per year

We are partnering with a leading organization that is looking for a CRM Support Team Lead to oversee their Microsoft Dynamics CRM platform and support a growing user base. This role is ideal for someone who enjoys both leadership and hands-on problem-solving - managing a small team, resolving system issues, and driving continuous improvements in CRM operations.

Key Responsibilities

  • Lead and mentor a small team (2-3 members) responsible for Level 1 and Level 2 support for Microsoft Dynamics CRM.
  • Manage and prioritize incoming issues, ensuring timely resolutions and clear communication with business stakeholders.
  • Perform root cause analysis for system errors, performance bottlenecks, and integration issues.
  • Collaborate with vendors to troubleshoot, test, and validate fixes, ensuring solutions meet business requirements.
  • Manage system configurations, including roles, permissions, and security settings.
  • Support integration troubleshooting (APIs, HR, HubSpot, legacy systems, etc.).
  • Conduct UAT testing for new releases or system enhancements.
  • Maintain documentation, known issues, and troubleshooting guides.
  • Provide training and guidance to end users on new features or best practices.

Technical Skills & Experience

  • Strong experience with Microsoft Dynamics CRM (Dynamics 365 preferred).
  • Hands-on knowledge of .NET, C#, SQL, and Power Platform (Power Automate, Power BI).
  • Familiarity with Postman, Azure DevOps, and web servers (IIS, Nginx) is a plus.
  • Understanding of networking, cybersecurity, and web technologies (JavaScript, HTML, CSS, jQuery) preferred.

Ideal Profile

  • Bachelor's degree in Information Technology, Computer Science, or related discipline.
  • Minimum 5 years of experience in CRM systems support, including team leadership exposure.
  • Strong stakeholder and vendor management skills.
  • Analytical thinker with a proactive, "can-do" attitude.
  • Customer-centric, collaborative, and able to thrive under tight deadlines.

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