Dynamics 365 CRM Specialist

2 days ago


Singapore Ambition Full time

CRM Support Team Lead – Ambition Group We are partnering with a leading organization that is looking for a CRM Support Team Lead to oversee their Microsoft Dynamics CRM platform and support a growing user base. This role is ideal for someone who enjoys both leadership and hands‑on problem‑solving, managing a small team, resolving system issues, and driving continuous improvements in CRM operations. Key Responsibilities Lead and mentor a small team (2–3 members) responsible for Level 1 and Level 2 support for Microsoft Dynamics CRM. Manage and prioritize incoming issues, ensuring timely resolutions and clear communication with business stakeholders. Perform root cause analysis for system errors, performance bottlenecks, and integration issues. Collaborate with vendors to troubleshoot, test, and validate fixes, ensuring solutions meet business requirements. Manage system configurations , including roles, permissions, and security settings. Conduct UAT testing for new releases or system enhancements. Maintain documentation, known issues, and troubleshooting guides. Provide training and guidance to end users on new features or best practices. Technical Skills & Experience Strong experience with Microsoft Dynamics CRM (Dynamics 365 preferred). Hands‑on knowledge of .NET, C#, SQL , and Power Platform (Power Automate, Power BI). Familiarity with Postman, Azure DevOps , and web servers (IIS, Nginx) is a plus. Ideal Profile Bachelor’s degree in Information Technology , Computer Science , or related discipline. Minimum 5 years of experience in CRM systems support, including team leadership exposure. Strong stakeholder and vendor management skills. Analytical thinker with a proactive, “can‑do” attitude. Customer‑centric, collaborative, and able to thrive under tight deadlines. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Information Services Location: Batam Centre, Riau, Indonesia Referrals increase your chances of interviewing at Ambition by 2x. #J-18808-Ljbffr



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