Quality Assurance Team Lead

1 week ago

Downtown Tanjong Pagar, Singapore CGP Personnel Full time $90,000 - $120,000 per year

Working Days: Mon - Fri, Office hours

Duration: Till end Jun 2026

Location: Tanjong Pagar

Responsibilities:

  • Develop, implement, and oversee the call center's quality assurance strategy, policies, and procedures
  • Lead and supervise the team in monitoring and evaluating calls
  • Analyze call center performance data to identify trends, training needs, and process improvement opportunities
  • Collaborate with stakeholders to address quality gaps and enhance agent performance
  • Provide regular quality reports, insights, and recommendations to the management
  • Ensure compliance with contractual obligations and internal policies
  • Drive continuous improvement initiatives to enhance customer satisfaction and agent performance
  • Act as the primary point of contact for audits and quality-related escalations
  • Perform other ad-hoc duties assigned by the management

Requirements

  • Diploma or Bachelor's degree or equivalent work experience in customer service or quality assurance
  • 3–5 years of experience in call center quality assurance, with at least 2-3 years in a supervisory or lead role
  • Strong leadership and people management skills
  • Excellent analytical, problem-solving, and decision-making abilities
  • Outstanding verbal and written communication skills
  • Proficiency in MS Office (Excel, Word, PowerPoint) and call monitoring tools
  • Ability to work in a fast-paced environment and manage multiple priorities

Interested applicants may WhatsApp at to learn more about the role or forward your updated resume to my email at

**We regret to inform that only shortlisted candidates would be notified.

Company Registration Number: N|EA License: 19C9859| Registration Number: R

Hui Yew Cheong

  • Engineering Quality Leader

    4 days ago

    Tanjong Pagar, Singapore Anotech Singapore Full time

    ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore. As an...

  • Engineering Quality Leader

    3 days ago

    Tanjong Pagar, Singapore Anotech Singapore Full time

    ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore. As an...

  • Executive Assistant, Business

    6 days ago

    Downtown Tanjong Pagar, Singapore HL Assurance Pte Ltd Full time $60,000 - $120,000 per year

    Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed general insurance company in Singapore since 2012, a subsidiary of Hong Leong Financial Group Berhad ("HLFG") and a member of the Hong Leong Group.Job Responsibilities:Reporting directly to Head, Project and Operations, you will be responsible to:Manage day-to-day office operations, including...

  • Contract Executive – Partnerships and Project Implementation

    1 day ago

    Downtown Tanjong Pagar, Singapore HL Assurance Pte Ltd Full time $90,000 - $120,000 per year

    Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed general insurance company in Singapore since 2012, a subsidiary of Hong Leong Financial Group Berhad ("HLFG") and a member of the Hong Leong Group.Role Summary:This role supports the execution of strategic partnership initiatives that drive revenue growth and expand business opportunities....

  • Engineering Quality Lead Engineer

    3 days ago

    Downtown Core, Singapore Anotech Energy Full time $120,000 - $240,000 per year

    ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.As an...

  • Euc Team Lead Engineer

    3 days ago

    Tanjong Pagar, Singapore Intellect Minds Pte Ltd Full time

    **Job Requirements** - Minimum diploma in IT or related - 5 years of working experience related to end user support - Able to work Independently, Self-motivated, and Diligent - Experience in troubleshooting hardware / software related issues. - Experience in analysing various operation reports and presentation - Experience on team management - Possess...

  • Sr. Regulatory Affairs and Quality Assurance

    4 days ago

    Downtown Core, Singapore Cepheid Full time

    **Wondering what’s within the Diagnostics Platform and Danaher?** **Take a closer look.** The family of Diagnostics companies at Danaher work with conviction that every moment matters and realize that behind every test is a patient, waiting for an answer that could change their life. Our 23,000 team members, across 6 operating companies globally, proudly...

  • Quality Manager

    1 week ago

    Downtown Core, Singapore Chison SG Pte Ltd Full time

    **Responsibilities**: - Lead and Responsible for manufacturing quality assurance including incoming quality, in-process quality, semi-finished product quality, and outgoing product quality - Manage product inspection, customer specifications and requirements - Drive incoming quality assurance process improvement in efficiency and effectiveness - Engage...

  • Quality Assurance/project Management Intern

    3 days ago

    Downtown Core, Singapore Spiralytics Full time

    Hi! Spiralytics, Inc. is looking for a Quality Assurance/Project Management Intern! **Responsibilities**: - Write clear and concise test plans, test cases, and bug reports - Execute test cases (manual and automated) and analyze results - Monitor and create logs to document testing phases and defects - Implement QA processes, standards, and controls -...

  • Software Quality Engineer

    1 week ago

    Tanjong Pagar, Singapore Virtusa Full time

    8+ years of experience in Functional and Automation Testing. Proficiency with tools such as Selenium, UFT, JIRA, and Postman. Strong knowledge of testing methodologies (e.g., Agile, Waterfall) and software development lifecycle (SDLC). Experience with test automation frameworks like TestNG, JUnit, or similar. Solid understanding of API testing and validation...