Tenancy Executive

5 days ago


Singapore HALCYON REAL ESTATE PTE. LTD. Full time $40,000 - $80,000 per year
Key Responsibilities
  • Tenant Helpline Management

  • Respond to all incoming tenant requests and issues via helpline (phone, WhatsApp, or email).

  • Record and track all cases in a systematic log.

  • Provide courteous, prompt, and solution-oriented service.

  • Repairs and Expense Approvals

  • Prepare and submit detailed repair quotations and justifications for expense approval

  • Follow up on approval status and update stakeholders accordingly.

  • Maintenance Coordination

  • Schedule and coordinate appointments between tenants and approved contractors for repairs and servicing.

  • Ensure timely follow-up on completion and quality of works.

  • Troubleshooting Support

  • Provide tenants with basic troubleshooting advice for common property maintenance issues (e.g., aircon, power trips, plumbing).

  • Escalate complex cases to appropriate professionals.

  • Maintain accurate records of maintenance jobs, approvals, and inspection results.

  • Conduct thorough inspections for tenant check-in and check-out.

  • Prepare condition reports with photographic evidence.

  • Coordinate rectification works post-inspection.

Requirements
  • Proficient in Microsoft Office (Word and Excel).

  • Strong multi-tasking, communication and coordination skills.

  • Service-oriented with a calm, helpful demeanor.

  • Familiarity with residential property maintenance issues.

  • Detail-oriented and organised.

  • Prior experience in property management or facilities coordination preferred.

  • Willing to work occasional evenings/weekends for (2-3 hours), with off-in-lieu

  • Good command of written and spoken English


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