Technical Leader, APAC

About Oliver

From our founding as a 19th Century manufacturing company to our emergence as a 21st Century global leader in medical packing, our legacy has been one of innovative products and a commitment to excellence. One size doesn't fit all therefore we bring the flexibility to meet the specific demands of each package required. We believe every healthcare product should be protected with the same care that goes into its design and production. Though we've had international customers across the globe for many decades, our commitment to them is unwavering. Our owners believe in long-term investments and our expansions around the world and in the U.S. are further testament to our commitments in being the best healthcare packaging partner.

Position Summary

The Technical Leader APAC leads the technical operations in the region, focusing on material selection advice, CAPA support, new material validation and team development. Including advising customers and sales on packaging solutions; managing the Singapore experience lab, sourcing and validating new materials. Coaching and training of the Technical FTEs as well as putting together comprehensive training programs for APAC colleagues to maintain and enhance technical expertise.

Result criteria

·       Successful development and retention of a high-performing team

·       Technical Service KPIs pre and post market

·       Innovation in product development

·       Safety and compliance with industry standards

·       Effective cross-department collaboration and communication

Primary Responsibilities

Technical Services pre and post market

·       Provide expertise in material selection and package design of sterile barrier systems to support new sales growth and customer retention. 

·       Travel domestically and regionally to support our sales team in the field including trial runs, troubleshooting customer processes and technical selling activities.

·       Help train the sales team with respect to customer application, material and design aspects, sterilization modes and create tools to make these teams more self-reliant

·       Support the manufacturing QA department with technical assessment of CAPA investigations. 

·       Help to manage product change notifications for customers.

·       Oversee the day-to-day operations of the Singapore Technical Experience lab to ensure KPIs re sample making and customer response times are met

Innovation and product development

·       Working with product management to identify, test and validate regionally sourced materials

·       Collaborating with Global R&D team on New Product Innovation (NPIs) testing and development

·       Developing and overseeing activities impacting customer expectations and technical documentation

·       Collaborates with sales, marketing, and manufacturing to develop new materials, products, and processes for the Medical Packaging Market

Team leadership and development

·       Lead the Technical Services team in APAC (2FTE)

·       Recruiting, training, mentors, and evaluating the performance of team members to foster a high-performing team

·       Encouraging job performance improvement by assigning challenging projects and supporting diverse experiences

·       Developing and implementing a departmental succession plan to support career growth and promote internal talent

·       Cultivates a culture of creative technical innovation by fostering new ideas and initiatives

·       Directs day-to-day activities of the team and ensures alignment with organizational goals

Collaboration & communication

·       Acting as a liaison between Sales, Marketing, Engineering, Manufacturing, Quality and customers to manage quality expectations and product performance at customer facilities

·       Thought leadership demonstrating Oliver's brand of best-in-class technical service through public speaking at conferences, customer lunch & learn events, webinars/seminars and authoring publishable white papers

Values driven performance

·       Recommending, implementing, and promoting safety improvements while fostering a safe work environment

·       Ensuring compliance with safety, health, and environmental regulations, identifying and addressing risks

·       Adhering to and promoting Oliver core values

·       Encouraging initiative and teamwork with other departments

Qualifications

Education and Experience:

·       A bachelor's degree, with an advanced degree preferred

·       At least 7 years of experience in a technical role within a related industry, along with in-depth knowledge of adhesives

·       A minimum of 5 years in a leadership position, managing personnel, is required

·       Prior experience with coating equipment and processes, as well as materials research

·       Experience in the medical packaging market and understanding of printing and converting applications

Special Requirements:

The role involves frequent client visits, as well as prolonged periods of sitting at a desk and working on a computer, along with occasional travel attending trade fairs and exhibitions.

Other Requirements:

·       Possessing strong interpersonal skills

·       Comfortable presenting to groups of 2–50 people in both live and virtual settings, and effectively communicating through face-to-face, phone, and virtual meetings

·       Able to analyze and interpret various documents, such as data, safety manuals, operating instructions, and procedures

·       Skilled in managing teams, resolving conflicts, and fostering collaboration

·       Capable of traveling internationally and working outside of office hours when needed

·       Fluent in English and (optionally) one other language used in the APAC region, both orally and in writing