Sr/ Customer Support Associate

2 weeks ago

Central Region, Singapore Tan Tock Seng Hospital Full time $35,000 - $45,000 per year

Company description:

Tan Tock Seng Hospital

Job description:

Working in TTSH's Appointment and Contact Centre, you will be required to:

Responsibilities

  • Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
  • Coordinate medical appointments across various specialties and clinics
  • Process referrals from primary care physicians and external specialists
  • Send appointment reminders and follow-up communications
  • Maintain accurate patient records in the hospital appointment system
  • Document all patient interactions in the CRM system
  • Provide clear guidance on appointment preparation and clinic locations
  • Support patients with special requirements or urgent medical needs

Requirements

  • Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
  • Strong communication skills with a patient-focused mindset
  • Attention to detail and ability to maintain accurate records
  • Capability to handle multiple tasks in a fast-paced environment
  • Professional and empathetic approach to patient concerns
  • Basic computer literacy
  • Team player with a positive attitude
  • Working hours : Office hours on weekdays and half day on alternate Saturday.

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