
Area Manager
18 hours ago
AREA MANAGER (Operations)
About the Role:
As an Area Manager, you are the instrumental role in executing our retail business strategies with operation excellence to deliver budgeted results. Reporting to the Operations Manager, you will be tasked to lead a team of experienced outlet managers in delivering customer centric experiences, driving sales growth and optimizing outlet efficiency.
Key Responsibilities:
Sales & Operations:
Lead and support outlets in executing company's business objectives in your responsible area
Lead team members to ensure outlets consistency in food safety / quality / service / cleanliness in accord to company SOP guidelines
Review/analyze/report on area's outlets key metrics to identify sales/operational issues and make suggestions on improvements on daily operations efficiency
Key liaison officer between HQ and outlets in translating clear, precise, understandable information, objectives and directives to assigned team members
Steward of daily operation tasks in ensuring outlet managers prompt and responsible submission of stock ordering, duty roasters, sales deposits and required administrative documents
Customer Experiences:
Act as first responder to customers feedbacks/complains and service recovery procedures
Lead by example in championing and motivating outlets team member in delivering daily service excellence through coaching, mentoring and inspiring.
Team Leadership:
Recruit & interviews in search for potential new team members
Identify & recommend team members for trainings, developments and promotions
Conduct annual work performance review for assigned outlets team members
Foster a positive, inclusive & conducive work safety environment for all
Attend and address team members enquires on various company's policies and their employment rights
Environment Management:
Report and updates on area's outlets trade environment changes and findings
Liaison with landlord on matters pertaining to outlet operations
Requirements:
Minimum 4 years operation management experiences in a reputable F&B chain store (5 outlets or more) with proven track records in retail F&B sales operation excellence. (Candidates with proven track records but less than 5 outlets experience might also be considered)
Minimum diploma in business/marketing/management discipline from recognized education institutions
Proficiency in MS excel, word and power-point are important
Strong people handling skills. Logical thinking, articulate and ability to communicate effectively with all stakeholders
Determined drive to complete tasks on hand and ability to influence team members to follow
Independent, resolved and willing to travel with a responsible attitude will place you at a favourable position
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