Onboarding Specialist III

4 days ago

Singapore U.S. Bank Full time $66,640 - $78,400

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description The Onboarding and Implementation Specialist plays a key role in the design, development, and execution of assigned client onboarding and implementation projects, which may range from general to systems-related initiatives. This position collaborates with both internal teams and external customers while using independent judgement to ensure the successful and timely completion of onboarding projects (customer activation) in alignment with customer needs and expectations. The Specialist will build and maintain strong consultative relationships with customer accounts, ensuring high satisfaction levels to maximize usage, knowledge, and retention. The Specialist will provide a white glove experience and interface with customers, provide training, and make decisions that support customer needs and optimize the initial customer experience. They will prioritize speed, quality, and product optimization while continually evaluating and recommending improvements to the product offering and the onboarding process. Basic Qualifications
- Bachelor's degree or three to five or more years of related experience Preferred Skills/Experience
- General awareness of business, financials, products/services and the market - Ideally bilingual in Spanish
- Experience in customer service, operations, logistics, and project management
- Knowledge of onboarding, implementation, account, or project management preferred
- Interpersonal and problem solving skills to include both written and oral communication
- Strong situational leadership, dispute/conflict resolution and customer service skills preferred
- Strong problem solving skills; self-motivated, self-starter

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66, $78,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

  • Onboarding Specialist

    6 days ago

    Singapore LIGHTNET (SINGAPORE) PTE. LTD. Full time

    **About the Company** Lightnet is a fintech company headquartered in Singapore. At Lightnet, we are working on the world’s most advanced cross border payments system. Lightnet has built a global network of Trusted Financial Services partners which provides the most interoperable, efficient, and cost-effective payments capability available today. We...

  • Onboarding Specialist

    2 weeks ago

    Singapore GUOTAI JUNAN FUTURES (SINGAPORE) PTE. LTD. Full time

    **About the Role** We are seeking a meticulous and client-focused **Onboarding Specialist**to join our team in Singapore. In this role, you will be responsible for managing the end-to-end onboarding process for new clients, ensuring compliance with internal policies and regulatory requirements. You will work closely with sales, compliance, and operations...

  • Onboarding Specialist

    4 days ago

    Singapore Peoplebank Full time

    **Onboarding Specialist** - 4 months contract, with potential extension - 100% remote role - Pioneer hire for APAC **Our Client** - Well known social media company **The Opportunity** This position will work directly with customers to help them onboard the company's Commerce products. This position will work closely with sales teams to ensure clients...

  • Onboarding Specialist

    4 days ago

    Singapore Wintermute Trading Full time

    **About Wintermute** *** At Wintermute our mission is to enable, empower and advance the truly decentralized world for more transparent and efficient markets and products. We do this by providing liquidity algorithmically across most trading venues in crypto, supporting all major centralized and decentralized trading venues, AMMs, RFQs, aggregators and...

  • Client Onboarding Specialist

    2 days ago

    Singapore ORIENT FUTURES INTERNATIONAL (SINGAPORE) PTE. LTD. Full time

    **Client Onboarding specialist positions currently open** This is a role that requires you to work smartly alongside both machines and people to support the sales team with the entire end-to-end Client Onboarding activity. Broadly, the role includes standard client due diligence, enhanced client due diligence, client documentation, client background...

  • Senior Trading Onboarding Specialist

    6 days ago

    Singapore Ec1 Partners Full time $80,000 - $120,000 per year

    Job DescriptionAre you looking to work in a high performing global team?My client; a leading global exchange with an impressive brand is looking to onboard a Senior Trading Onboarding Specialist for their Regional team. As a Senior Trading Onboarding Specialist, you will be taking on a technically advanced role performing client facing and non-client facing...

  • Senior Partner Onboarding Specialist

    13 hours ago

    Singapore NOGLE (SINGAPORE) PTE. LTD. Full time

    We're looking for a Senior Partner Onboarding Specialist to join our growing team. Are you a Fintech-passionate person looking to broaden your skill set at a fast-growing company? If so, we'd love to meet you! The Senior Partner Onboarding Specialist is responsible for building up the banking, payment service and trading relationships with various partners...

  • Client Onboarding Specialist

    6 days ago

    Singapore Wipro Limited Full time

    Singapore, Singapore - DOP - 3114705 **Job Description**: **Role Purpose** - We're looking for a Client Onboarding Specialist to: - Be the dedicated point of contact for front-to-back support throughout the client onboarding journey. - Engage directly with client advisors to understand client profile, assess documentation requirements and capture required...

  • Senior Compliance Specialist

    1 week ago

    Singapore Moomoo SG Full time

    Senior Compliance Specialist (Corporate Onboarding) Moomoo is a fast‑growing global investment and trading platform, committed to democratising investing and making data‑driven financial decisions accessible to everyone. Since 2018, we have expanded across Singapore, Australia, Japan, Canada, and Malaysia, empowering over 26 million users worldwide. In...

  • Customer Onboarding Specialist

    6 days ago

    Singapore Kegmil Full time $60,000 - $90,000 per year

    About UsKegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance. Our...