Assistant Operation Support Manager

5 days ago


Woodlands, Singapore Polar Puffs & Cakes Pte Ltd Full time $40,000 - $80,000 per year

Job Description:

Operation Support

  • Plan and coordinate daily operations' needs to enable all Retail Outlets to have consistent performance and operational excellence.
  • Tabulate and optimize staff schedules to ensure labour coverage and minimize costs.
  • Monitor stock levels, inventory control, and replenishment to ensure product availability and minimize shrinkage.
  • Monitor Outlet's comply with SOP, including cleanliness, visual merchandising, and safety regulations.
  • Collaborate with the Production team, Marketing team and cross-functioning departments to align stock levels with sales trends and promotional activities.
  • Participate and support marketing campaigns, operational activities, set up of new stores, etc.
  • Prepare postmortem report and analysis for each festival and campaign.

Administrative

  • Collect and analyze sales data and market trends to identify opportunities for improvement.
  • Deep dive sales, product trending and other performance data report, interpret and draw conclusions and insights. Prepare recommendations and present to next level for approval.
  • Monitor performance goals and conduct regular performance evaluations for Retail teams.
  • Monitor Outlet's performance metrics, including sales, customer satisfaction, and operational costs.
  • Oversee inventory audits and address discrepancies.
  • Provide regular reports on store performance, challenges, and opportunities to senior management.
  • Attend and write minutes of meeting when needed
  • Perform any other duties as assigned.

Job Requirements:

  • Min Diploma in Business Administration, Retail Management, or other related field.
  • Proven experience in retail operations, with a minimum of 2 years in an assistant managerial role.
  • Able to work in the Food and Beverage industry
  • Strong leadership and team management skills.
  • Excellent organizational and problem-solving abilities.
  • Proficiency in inventory management systems and retail software.
  • Strong analytical skills with the ability to interpret sales and financial data.
  • Exceptional communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.


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