Assistant Operation Support Manager
5 days ago
Job Description:
Operation Support
- Plan and coordinate daily operations' needs to enable all Retail Outlets to have consistent performance and operational excellence.
- Tabulate and optimize staff schedules to ensure labour coverage and minimize costs.
- Monitor stock levels, inventory control, and replenishment to ensure product availability and minimize shrinkage.
- Monitor Outlet's comply with SOP, including cleanliness, visual merchandising, and safety regulations.
- Collaborate with the Production team, Marketing team and cross-functioning departments to align stock levels with sales trends and promotional activities.
- Participate and support marketing campaigns, operational activities, set up of new stores, etc.
- Prepare postmortem report and analysis for each festival and campaign.
Administrative
- Collect and analyze sales data and market trends to identify opportunities for improvement.
- Deep dive sales, product trending and other performance data report, interpret and draw conclusions and insights. Prepare recommendations and present to next level for approval.
- Monitor performance goals and conduct regular performance evaluations for Retail teams.
- Monitor Outlet's performance metrics, including sales, customer satisfaction, and operational costs.
- Oversee inventory audits and address discrepancies.
- Provide regular reports on store performance, challenges, and opportunities to senior management.
- Attend and write minutes of meeting when needed
- Perform any other duties as assigned.
Job Requirements:
- Min Diploma in Business Administration, Retail Management, or other related field.
- Proven experience in retail operations, with a minimum of 2 years in an assistant managerial role.
- Able to work in the Food and Beverage industry
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Proficiency in inventory management systems and retail software.
- Strong analytical skills with the ability to interpret sales and financial data.
- Exceptional communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
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