Pet Store Assistant Manager

1 week ago

River Valley, Singapore The Collar Club Full time $40,000 - $60,000 per year

The Pet Store Assistant Manager is responsible for overseeing the daily operations of a pet store, ensuring smooth and efficient functioning while maintaining high standards of customer service. This role involves achieving sales targets, managing a team of employees, and ensuring compliance with company policies and procedures.

Operational Management:
Oversee daily store operations to ensure efficiency and effectiveness.
Monitor inventory levels, order supplies, and manage stock to meet customer demand.
Implement and maintain visual merchandising standards to enhance store appearance and attract customers.
Ensure compliance with health and safety regulations, including the proper handling and storage of pet-related products.
Handle customer complaints effectively.

Team Management:
Supervise and manage the store's team of employees.
Foster a positive work environment, promoting teamwork and employee development.

Customer Service:
Ensure exceptional customer service at all times, addressing and resolving customer complaints or issues promptly.
Train staff on customer service best practices and ensure consistent adherence.
Monitor customer feedback and implement improvements to enhance the overall customer experience.
Requirements:

Ability to handle animals.
Ability to multi-task and work under a fast paced environment.
Ability to manage customer complaints effectively.
Previous managerial experience, preferably in retail or the pet industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Knowledge of pet care products, industry trends, and customer preferences.
Availability to work on weekends and flexibility to work on holidays as required.

Benefits:
Additional leave
Employee discount
Professional development
Yearly Company Trip

Supplemental Pay:
13th month salary
Commission pay
Overtime pay
Performance bonus

Experience:
pet industry: 1 year (Preferred)

Work Schedule:
This job has the following work schedule:
5 days / week

Shifting schedule

Retail hours

Day shift

40 hours / week

Benefits & Perks
This job has the following benefits:
Travel opportunities

Training & professional development

Employee discounts

This job is located in River Valley, Central, Singapore.

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