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Product Technical Support Engineer

2 weeks ago


West Region, Singapore KALMAR PTE. LTD. Full time $80,000 - $120,000 per year

We're making every move count

Key player responsible for product support of the equipment to the dealers/customers. This include:-

  • Warranty Management
  • Product support
  • Training for customers/dealers

Key accountabilities:

  • Involvement in vehicle navigation and project commissioning, testing and troubleshooting.
  • On-site hardware and software troubleshooting
  • Work closely with customer's engineering team to provide technical consultation and on- and off-site support.
  • Advise customers/dealers for all warranty issues
  • Conduct technical investigation and ensure prompt closure
  • Review the technical challenges and propose suitable technical solutions
  • Liaise with factory Central support team to address the product support issues
  • Provide technical training to dealers/customers
  • Provide technical training to internal technical staff
  • Any other ad-hoc duties as assigned by superior.

Job Requirements:

Education & Experience

  • Degree in Electrical/Degree in Mechanical/Degree in Mechatronic or Diploma in Engineering field with 10 years of working experienced

Skills & Competencies

  • At least 5 years of experience in hands on experience of container handling equipment (eg. Rubber tyred gantry, Quay cranes, Straddle carriers, Container handlers, forklifts and terminal tractors)
  • Good knowledge in high voltage, engines, transmissions, hydraulics systems and electrical systems
  • Background in Control Systems and/or Mechantronics is a plus
  • Team player
  • Possess great problem solving skills
  • Has excellent interpersonal and communication skills
  • Must be independent and possess initiative
  • Work closely with internal stakeholders and provide necessary technical support
  • Travelling is required

Interested to join?

If you are excited about this opportunity, click Apply and submit your application and CV.