Senior Patient Service Officer

2 weeks ago

Central Region, Singapore Thomson Medical Pte Ltd Full time $4,000 - $8,000 per year

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us

We are looking for a dynamic and energetic team-player who is keen to join our Business Office team as a Senior Patient Service Officer focusing on Accounts Receivable (AR) in Thomson Medical Center.

(A) JOB SUMMARY

  • Responsible for resolving overdue bills including collecting payments from an individual, insurers and/or businesses responsible for the debt.
  • Liaise with hospital appointed collection agency on the cases being referred to them.
  • Liaise with insurance companies for patients using Letter of Guarantee for admission.
  • Liaise with patients on outstanding bills.
  • Ensure that patients financial matters are handled in an efficient manner.
  • Work closely with insurance companies via email on all their queries.

(B) PRIMARY DUTIES & RESPONSIBILITIES

  • Ability to locate those responsible for the unpaid bills and set up acceptable terms of repayment to protect the financial interest of the company.
  • To purge monthly corporate bills from 24hr Outpatient clinic including the management of credit and debit notes for these departments.
  • Billings to corporate clients, inpatient/day surgery bills included are via portal or physical rendering of the monthly statement of accounts.
  • Billing to insurers with Letter of Guarantee (LOG) must include, summary bills, discharge summary with a covering letter. Depending on the billing arrangements with the respective insurers, scan copies of bills via email are also acceptable.
  • Conscientiously follow up for payment on cases who did not response to our reminders, including the ECO case, late charge cases, etc.
  • Manages cases with instalment plan and ensure payments are payment on time.
  • Sends monthly SOA to corporate clients including the insurance companies and follow-up closely for payment.
  • All follow-ups' actions for payment must be entered into HIS as case history.
  • Email outstanding bills to patients for payments.
  • Collect payment by charging outstanding bills to manual credit card portal and monitor payments via PayNow.
  • Filling zero balance corporate bills in boxes for storage in warehouse.
  • Assist in system implementation and upgrades, including redesign of workflows and processes based on best practices and automation.
  • Undertake any other duties as assigned by supervisor and/or management.

(C) REQUIREMENTS:

  • At least a polytechnic diploma holder.
  • Minimum 2 years of relevant experience in healthcare settings with AR knowledge.
  • Good team player with excellent interpersonal skills.
  • Attention to detail and multitasking skills.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

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